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Customer Support Specialist
About the Company
Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
Job Description
As a Customer Support Specialist, you’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This way, you’ll also help other businesses achieve their goal. In doing so, you’re a key player in growing Aircall.
You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
| Company Name | Aircall |
|---|---|
| Role | Customer Support Specialist |
| Location | Remote from India |
| Salary | Competitive salary package & benefits (health coverage, lunch, commute, sports) |
| Job Type | Permanent Full Time Employee |
Responsibilities
- Work closely with our clients to identify, solve, escalate and advise them on their questions and concerns.
- Serve as their advocate at Aircall.
- Work towards a common goal.
- Learning opportunities for our teammates in an effort to develop individual careers and simultaneously support our clients.
Qualifications
- Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
- Fluency in English is mandatory. Other languages such as Spanish or French are a plus
- Excellent written and verbal communication skills
- Familiar with ticketing tools and systems
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
- A curiosity to understand and troubleshoot complex customer inquiries
- Strong sense of time management and prioritization of work
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work with multiple teams in an international and multilingual remote environment
Skills
ATS Keywords
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Frequently Asked Questions
Yes, this is a remote position based out of India.
Ideally, Aircall is looking for candidates with 1+ year of experience in a SaaS B2B customer support role or those with transferable experience/skills.
The key skills required include customer support experience, strong communication skills, troubleshooting abilities, time management, prioritization, empathy, and the ability to multi-task.
Aircall offers a competitive salary package & benefits that include health coverage, lunch, commute, and sports.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
