Airbnb is hiring for WFM Analyst | Apply Now

Determine the quality of customer service that Airbnb is offering by analyzing data and metrics; proactively seek out chances to enhance operations
Clearly communicate with the rest of the Airbnb team as well as our outsourcing partners.
Provide real-time scheduling and resource management at the site level.
Examine performance information to find areas where you can run your business more profitably and efficiently.
Inform senior leadership on performance and status.
Be empathetic and transparent when communicating about deadlines and business requirements; developed openness and trust
Self-starter/capabilities for teamwork: A workforce analyst needs to be able to work both independently and productively in a group.
Capacity to handle pressure: They must be able to work well under pressure, manage stress, and quickly adjust to changes in information, procedures, and directions.