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Role :Advertiser Support Associate
Location :Pune
Job Description
The Advertising service Associate serves as the main point of contact between Amazon and its advertisers and offers advertisers outstanding service. The associate will be in charge of promptly and accurately addressing the concerns brought up by the advertisers. While achieving the objectives on KPIs (Key Performance Indicators), an advertising support associate is expected to answer the advertiser's questions, handle any system problems, promote process enhancements, and foster a positive team atmosphere.
Responsibilities
- gives self-service advertisers the timely support they need to comfortably and successfully expand their businesses on Amazon. These productive assistance exchanges resolve current problems and open up new business prospects.
- • is responsible for managing incoming emails, phone calls, and chat messages from self-service advertisers. Utilizing research, best judgment, and insightful questions, they comprehend the advertiser's problem and use their expertise and Standard Operating Procedure (SOP) guidelines to provide timely and precise solutions.
- • maintains fluid conversations with advertisers by utilizing great interpersonal skills.
- • consistently presents the business in a favorable perspective and handles challenging situations with professionalism and positivity.
- • exhibits outstanding time management abilities while utilizing departmental tools, policies, and procedures.
- It proactively alerts the manager or team lead to operational difficulties and escalates them to the appropriate parties.
- • actively supports colleagues with challenging interactions when necessary and helps to create a healthy work atmosphere.
- • expected to manage the phone, email, and chat channels.
Skills
- Outstanding communication skills in both written and spoken English
- The capacity to express concepts in plain words
- The capacity to lead and sustain discussions. Exhibit excellent interpersonal skills and attentive listening. self-assurance in asking insightful inquiries to obtain information.
- 1-2 years of experience in the digital marketing/advertising sales, consultation, contact center, or ITES (information technology enabled services) sector using live media, particularly phones.
- Excellent attention to detail, analytical skills, problem-solving abilities given our division's fast-paced environment, and multitasking ability.
- - Proficiency in Microsoft Office (especially Excel) and assurance in analyzing reports with numerical data.
- A quick learner who actively seeks to increase their knowledge and expertise.
- A global viewpoint and comprehension of business goals and principles.
- Demonstrated capacity for independent, productive, and efficient work.
- Excellent time management and prioritization abilities, along with a high level of adaptability.
- Follows the given schedule in a round-the-clock setting, including weekends and rotating night shifts; shifts are chosen in accordance with corporate needs.
- This is a remote position that necessitates a workspace at home that
- You can connect to the internet and work on your deliverables in a noise-free environment.
- A steady internet connection with a speed of at least 20 MBPS is required.
- A mobile phone from a reputable carrier should always be available.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.