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Role :Intern - Operations Support
Location :as per business needs
About the company and role
amber is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Intern - Operations Support to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
Amber is a premier long-term accommodation booking platform designed specifically for students, revolutionizing the way they find housing. Imagine booking.com, but tailored to the unique needs of student housing. Amber empowers 80 million students worldwide to effortlessly discover and secure full-time accommodations near their universities, eliminating the frustrations of negotiation, cumbersome and non-standardized paperwork, and unreliable payment processes. As the leading student housing platform globally, we boast a portfolio of over 1 million student housing units listed across 6 countries and spanning 80 cities.
We are experiencing exponential growth and are ambitiously targeting $1 billion in annual gross bookings value by 2024, reflecting our market dominance and expansion strategy. Amber has successfully raised $18.5 million in funding from prominent investors such as Gaja Capital, fueling our continued innovation and global reach.
| Company Name | amber |
|---|---|
| Role | Intern - Operations Support |
| Location | as per business needs |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- Maintain a current and comprehensive understanding of the organization's products, services, and established customer service policies. This includes staying informed about updates, new offerings, and any changes to existing protocols.
- Thoroughly document interactions with customers or stakeholders when necessary, meticulously compiling relevant documents and efficiently forwarding pertinent information to interested parties. This may involve creating detailed records of inquiries, feedback, and resolutions.
- Proactively recommend new products or services, or suggest improvements to existing offerings, by keenly identifying relevant features and benefits that align with customer needs and market trends.
- Actively participate in training opportunities provided by the organization to enhance skills, deepen product knowledge, and stay abreast of industry best practices.
- Take ownership and be responsible for closing all tickets or cases within the assigned timeline, ensuring timely and effective resolution of issues.
- Uphold and maintain necessary Service Level Agreements (SLAs) to ensure the smooth and efficient functioning of the department, contributing to overall operational excellence.
Education Qualification
- Education level - Pre-Graduate / Graduation; candidates currently pursuing or having completed their undergraduate degree are encouraged to apply
Skills
- Excellent written and oral communication skills, enabling clear and effective interactions with diverse audiences
- Active Listening skills, demonstrating the ability to fully comprehend and respond appropriately to customer or stakeholder needs
- Good time management and planning skills, essential for prioritizing tasks, meeting deadlines, and managing workload effectively
- Objection handling skills, enabling the ability to address concerns, overcome resistance, and effectively persuade others
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
