Responsibilities

• Make sure to provide each and every customer who visits the ITS Walk-up with exceptional customer service.
• Offers Application and Hardware Support. Hardware and software asset tracking and management. This responsibility necessitates familiarity with current
• Install and set up laptops using firm-standard images.
• Interact as needed with external clients and suppliers
• Observe the guidance of your immediate superiors or supervisors when implementing new
• Provide emergency assistance after hours on a rotating basis in accordance with the ITS service level guidelines.
• Offers mobile device deployment and support; tasks include activation, account updates, configuration, testing, problem discovery, and end user guidance and recommendations.
• builds connections with business users inside the organisation at all levels. encourages the use of ITS services, involves clients in understanding business requirements, and takes responsibility for problem solving. keeps up with additional technological advancements to improve the customer
• following the current procedures. records issues and fixes for service desk tickets, knowledge bases, and original equipment manufacturer (OEM) suppliers. Maintains compliance with policy and Service Level Targets (SLTs) by accurately documenting asset transfers, service activities, data retention, and PC compliance. resets passwords and manages workstations in Active Directory.
• supports and offers instruction for the office's audio/video conference equipment. This would comprise a variety of projection devices, daily event setup and check-ins, and video conference system (TV/cable system) support.
• helps the LAN, WAN, and telephony infrastructure teams where local hands-on tasks are