About the company and role

Fyle is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support Intern (Remote) to join our team in work from home. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

About us:

Fyle, a leading B2B SaaS company, provides a cutting-edge spend management platform designed to streamline and automate the process of tracking and managing employee expenses, saving valuable time and resources. For a comprehensive overview of Fyle and its innovative solutions, please visit www.fylehq.com. This site also offers a glimpse into the dynamic and rewarding work environment at Fyle.

Responsibilities

• Manage and resolve customer inquiries efficiently across various support channels, including ticketing systems and live chat, adhering to established response timeframes.
• Collaborate effectively with team members across different departments to ensure timely and comprehensive resolution of customer issues.
• Maintain close communication with product and engineering teams to guarantee the timely fulfillment of customer commitments and requests.
• Actively contribute to and enhance our self-service knowledge base by developing and publishing comprehensive product help articles, creating instructional videos, expanding user guides and FAQs, and designing effective onboarding materials.
• Stay current with the latest product features and updates, ensuring that customers receive accurate and up-to-date information.
• Proactively manage and analyze customer feedback gathered through tickets, chat, Net Promoter Score (NPS) surveys, and other feedback channels. This includes identifying trends and areas for improvement.

Education Qualification

• Candidates should be early in their careers with a minimum of six months of professional experience.

Skills

• Demonstrated flexibility and willingness to work within the US time zone, including rotating 8-hour shifts between 6:30 PM and 6:30 AM IST.
• A proactive and self-motivated approach to learning and problem-solving, taking initiative to identify and address challenges.
• Prior experience supporting customers on a B2B SaaS platform is beneficial but not mandatory. A strong desire to provide exceptional customer service is essential.
• Strong interest in collaborating with and supporting a diverse international customer base.
• Exceptional proficiency in Microsoft Office Suite applications. Experience with other productivity suites and applications is a valuable asset.
• High-performing interns will be considered for a full-time position upon successful completion of the internship.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.