Genpact is hiring for Process Associate | Apply Now
Role :
Process Associate
Location :
Hyderabad
Job description
With a startup mentality and over 115,000 inquisitive and fearless brains, we have the know-how to go deep with the largest businesses in the world—and we enjoy the process! To have an influence that goes far beyond our financial line, we change how businesses operate by dreaming in the digital sphere and daring in the real world. In order to bring about significant change and advance our goal of creating a better world for people, we are combining the power of technology and people.
We are now urging the doers and thinkers, the naturally curious and the hungry to keep developing and learning. Individuals that get their kicks from taking risks, going against the grain, and pushing limits in order to realize our goal. As you assist us in making the world a better place,
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What you will do
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Education Requirement
Minimum qualifications
- Any Graduate (PG an added advantage)
- Freshers are eligible
Good to have skills
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Salary:
As per company norms and market trends
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