About the company and role

High level is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support Concierge to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

HighLevel, a rapidly expanding and profitable SaaS company specializing in all-in-one, white-label marketing platforms for agencies and consultants, recently secured $60M in funding. Headquartered in Dallas, Texas, HighLevel boasts a strong company culture that values work-life balance and employs a largely remote workforce globally. Interested in learning more? Visit our website: www.gohighlevel.com. This role is crucial to maintaining our exceptional customer experience and supporting the efficient operation of our teams.

Responsibilities

• In this high-energy, results-oriented environment, you will leverage your exceptional communication, organizational, and time management skills to provide seamless support to both our customers and internal teams. Success in this role demands confidence, efficiency, positivity, and a proactive approach to navigating a high-volume virtual customer and team interaction environment. As the initial point of contact for our customers, you will be responsible for welcoming them, engaging with their inquiries, and efficiently directing them to appropriate representatives. Your ability to collaborate effectively, prioritize tasks, and manage your time is paramount. All interactions at HighLevel, including those with customers, peers, and supervisors, require video conferencing. Specific responsibilities include:
• * Greeting customers virtually and directing them to the appropriate team member.
• * Managing video calls and chat communications, routing customers as needed.
• * Collaborating with managers and support representatives to connect customers via Zoom.
• * Developing and implementing best practices for virtual waiting room etiquette and maintaining a positive Zoom environment.
• * Educating customers on available chat and Zoom support features.
• * Providing constructive feedback to leadership to enhance the customer experience.
• * Scheduling and connecting senior specialists with customers.
• * Facilitating urgent escalations by collaborating with managers and senior specialists.
• * Performing other duties as assigned, adapting to evolving business requirements.

Education Qualification

• All applicants are welcome to apply.

Skills

• What You’ll Bring:
• * High school diploma or GED is required.
• * Prior experience as a receptionist, scheduler, administrative/clerical assistant, or in a similar role is preferred.
• * Proficiency with online calendars and scheduling tools (e.g., Google Calendar) is preferred.
• * Experience handling a high volume of calls and resolving customer issues is preferred.
• * Excellent communication skills across phone, email, and instant messaging platforms are essential.
• * Exceptional organizational skills to maintain accurate records and access crucial information efficiently.
• * Demonstrated ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• * Patience, active listening skills, and a positive attitude to ensure appropriate responses and interactions with customers.
• * Strong interpersonal skills to create a positive and welcoming experience for all customers.
• * High emotional intelligence to adapt communication styles according to individual needs.
• * Ability to build strong, positive first impressions and maintain rapport with customers.
• * Capability to work effectively from home in a "camera-ready" environment, requiring a quiet, distraction-free workspace.
• * Reliable high-speed internet/Wi-Fi connection with minimal interruptions is mandatory.
• * Flexibility to work a variable schedule, including mornings, evenings, weekends, and holidays.
• * Familiarity with HighLevel products and services is a plus.
• * Intermediate proficiency with MAC computers, including the use of multiple monitors and applications.
• * Basic knowledge of Google Suite, Zoom, Slack, Excel, spreadsheets, and other common applications is preferred.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.