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Role :Onboarding Specialist - AI Employee
Location :Delhi, Delhi, India ·
About the company and role
High Level is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Onboarding Specialist - AI Employee to join our team in Delhi, Delhi, India ·. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
HighLevel is a leading cloud-based, all-in-one, white-label marketing and sales platform designed to empower marketing agencies, entrepreneurs, and businesses to significantly enhance their digital presence and drive substantial revenue growth. Our platform streamlines marketing efforts and provides comprehensive solutions, catering to businesses of all sizes and helping them achieve their marketing objectives. We are a rapidly growing global company with over 1000 employees across 15 countries, operating both remotely and from our headquarters in Dallas, Texas. We are committed to fostering a positive and productive company culture that prioritizes creativity, collaboration, and a healthy work-life balance for all our employees, regardless of their location.
| Company Name | High Level |
|---|---|
| Role | Onboarding Specialist - AI Employee |
| Location | Delhi, Delhi, India · |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- **Customer Relationship Management:**
- * Maintain comprehensive ownership of the customer relationship for each "AI employee" throughout the entire customer lifecycle.
- * Actively monitor new sales events and collaborate closely with customers to ensure seamless account setup and configuration.
- * Execute the initial setup procedures, encompassing the following key tasks:
- * Configure and deploy Voice AI and Conversation AI agents for each customer account.
- * Set up and optimize Reviews AI and Content AI functionalities.
- * Develop and implement necessary custom fields, calendars, and workflows to effectively support the AI agents.
- **Onboarding and Support:**
- * Provide exceptional client support, addressing and resolving technical and setup challenges encountered during the onboarding process.
- * Maintain close collaboration with developers, testers, and product teams to guarantee the smooth and efficient deployment of new AI features and updates.
- * Proactively gather user feedback and implement necessary actions to ensure high levels of user satisfaction and continuous improvement.
- **Compliance and Updates:**
- * Maintain a current understanding of the latest industry guidelines and best practices related to AI tool usage and ensure strict adherence to compliance standards.
- * Prepare and deliver regular reports encompassing product updates, user feedback, and key usage metrics to the management team. These reports should offer actionable insights to inform decision-making and strategic planning.
Education Qualification
- Bachelor’s degree in computer science, information technology, or a closely related field.
Skills
- * Proven experience managing customer accounts and deployments, with a demonstrable preference for experience with AI tools.
- * Strong proficiency in utilizing various task management tools, dashboards, and troubleshooting techniques related to prompt engineering and AI model interactions.
- * Comprehensive familiarity with OpenAI technologies and prompt engineering best practices.
- * Exceptional communication and interpersonal skills, enabling effective collaboration and client interaction.
- * Advanced proficiency in data entry and the coordination of data across multiple systems, with specific expertise in Google Sheets or comparable spreadsheet software.
- * Ability to thrive in a fast-paced, dynamic, and demanding work environment, consistently delivering high-quality results under pressure.
- * Exceptional attention to detail and strong analytical and problem-solving skills.
- * Proven ability to work effectively both independently and as a collaborative team member.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
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