About the company and role

High level is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Trial Experience Specialist - Sales to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

HighLevel is a leading cloud-based, all-in-one, white-label marketing and sales platform designed to empower marketing agencies, entrepreneurs, and businesses to significantly enhance their online presence and achieve substantial growth. We are committed to streamlining marketing processes and delivering comprehensive solutions that enable businesses of all sizes to successfully meet their marketing objectives. Currently, we boast a team of over 1000 employees located across 15 countries, operating both remotely and from our Dallas, Texas headquarters. Our commitment as an employer is to cultivate a positive and supportive company culture that promotes creativity, collaboration, and a healthy work-life balance for our employees globally.

Responsibilities

• **Serving Our Diverse Customer Base:** HighLevel supports a broad range of clients, including over 60,000 agencies and entrepreneurs and 450 million businesses worldwide. This diverse clientele encompasses small and medium-sized businesses and large enterprises, representing a wide spectrum of industries and sectors.
• **Key Responsibilities:**
• * Actively identify, engage, and cultivate new customer relationships.
• * Meticulously align HighLevel solutions with individual customer goals, needs, and objectives.
• * Develop strong, professional rapport with a robust pipeline of prospective clients through proactive inbound customer engagement, maximizing trial conversions.
• * Acquire a thorough understanding of the HighLevel platform's Value Proposition (Capture, Nurture, Close) and effectively communicate its benefits to positively impact trial-to-paid conversion rates.
• * Conduct comprehensive consultative trial engagements (via Zoom) within HighLevel's sales process.
• * Effectively utilize diverse communication channels – including phone, SMS, email, ticketed support, and live Zoom interactions – to provide exceptional trial experiences and guide customers towards becoming paying clients.
• * Collaborate closely with customers and cross-functional teams to identify and implement compelling solutions tailored to their specific requirements.
• * Demonstrate sound judgment in developing and executing effective strategies to achieve desired outcomes, adhering to industry best practices.
• * Provide necessary technical support to customers during their trial period, recognizing that increased engagement leads to enhanced conversion opportunities.
• * Undertake other duties as assigned or modified to meet evolving business demands.

Education Qualification

• * A Bachelor's Degree or equivalent experience within the SaaS industry is highly preferred.
• * 0-2 years of prior customer service experience or a related role is desirable; experience in Sales Development or Technical Sales is a significant advantage.

Skills

• * Possess a strong technical aptitude to effectively assist HighLevel users in maximizing the platform's capabilities.
• * Experience with technical documentation and presentation skills is preferred.
• * Working knowledge of CRM systems, marketing automation tools, social media management, social media advertising, website/funnel building, and SEO.
• * Proven ability to effectively utilize and learn various CRM platforms and communication systems.
• * Strong working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media platforms is highly preferred.
• * Exceptional time management, organizational, and interpersonal communication skills (both verbal and written) are essential.
• * Demonstrated self-motivation to maintain consistent contact with customers, management, and colleagues.
• * Ability to clearly and effectively communicate technical concepts to non-technical audiences.
• * Strong critical thinking, communication, and creative problem-solving abilities.
• * Capacity to quickly learn and master new, complex software platforms.
• * Self-starter with a positive attitude, a commitment to continuous professional development, and the ability to adapt to a dynamic, growing team environment.
• * Highly organized individual capable of managing and prioritizing multiple responsibilities simultaneously.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.