About the company and role

Infosys is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Possess exceptional communication skills, both verbal and written, to effectively address and resolve client issues through various channels including phone calls, live chat, and email correspondence.

Demonstrate willingness to work in a 24/7 operational environment and be present in a designated office setting to collaborate and support team efforts.

Exhibit strong analytical problem-solving abilities to thoroughly understand customer issues, identify root causes, and provide effective resolutions that meet their needs.

Utilize excellent problem-solving skills and quick thinking to independently, thoroughly, and efficiently address and resolve customer concerns, ensuring a positive experience.

Maintain a proactive approach to customer service, anticipating their needs and demonstrating the utmost respect for their time and valuable input.

Practice effective time management, ensuring that every interaction with customers is meaningful, adds value, and contributes to their overall satisfaction.

This role necessitates working from a designated company office location, facilitating collaboration and team synergy.

Responsibilities

• Provide outstanding customer support through exceptional communication skills, addressing and resolving client issues effectively via calls, chat, and email.
• Maintain availability and flexibility to work in a 24/7 environment and be present in the office to ensure seamless customer support operations.
• Utilize analytical problem-solving skills to meticulously understand customer issues, identify the underlying causes, and provide appropriate solutions.
• Employ strong problem-solving skills and quick thinking to independently and thoroughly resolve customer concerns, ensuring their satisfaction and loyalty.
• Demonstrate a proactive approach to customer interactions, anticipating their needs and showing the utmost respect for their time and perspectives.
• Prioritize good time management, ensuring that all interactions with customers are meaningful and contribute to their positive experience and add value.
• Commit to working from a designated company office, promoting collaboration and fostering a strong team environment.

Education Qualification

• Possess excellent communication skills, encompassing both verbal and written proficiency, enabling clear and effective interactions with customers.
• Demonstrate readiness to work in a 24/7 shift-based environment and be willing to work from designated office locations in Bangalore and Pune.
• Must have completed a full-time education program of 15 years, fulfilling the educational requirements for the position.

Skills

• Demonstrated excellent communication skills, enabling you to effectively attend to and resolve client issues across multiple channels including calls, chat, and email.
• Exhibits openness to working in a 24/7 shift-based environment, coupled with the ability to work from the designated office environment, fostering collaboration and team cohesion.
• Possesses proven analytical problem-solving skills, enabling you to thoroughly understand customer issues and proactively develop effective resolutions.
• Displays exceptional problem-solving skills and quick thinking, empowering you to independently own and resolve customer issues thoroughly and efficiently.
• Adopts a proactive approach to customer service, consistently demonstrating the utmost respect for customers' time and ensuring their needs are met.
• Practices good time management, ensuring that every interaction with customers adds value and contributes to their overall satisfaction.
• Understands and adheres to the requirement of working from the company office to facilitate collaboration and maintain a cohesive team environment.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.