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Community Experience Internship

About the Company
Job Description
Community Experience Internship at Noise.
Internship Overview
Application Deadline: 11 days remaining
Eligibility: Open to recent college graduates seeking an internship or individuals actively looking for an internship opportunity.
Potential for Full-Time Employment:
Upon completion of the initial three-month internship period, high-performing interns who demonstrate exceptional merit and performance may be considered for full-time employment (Pre-Placement Offer).
Company Name | Noise |
---|---|
Role | Community Experience Internship |
Location | Gurgaon (preferred) |
Salary | |
Job Type | Internship |
Responsibilities
- Customer Query Resolution: Efficiently manage and respond to customer inquiries received through various channels, including email, live chat, and social media platforms. Focus on maintaining a high level of customer satisfaction by providing timely and effective solutions.
- Technical Support and Problem-Solving: Offer precise information and effective solutions to user queries related to the Luna ring in real-time, demonstrating a clear understanding of the product and its functionality.
- Proactive Customer Communication: Conduct proactive follow-ups with users to ensure timely resolution of their concerns and maintain open communication throughout the process, enhancing customer engagement and satisfaction.
- Adaptable Communication Style: Tailor responses and communication approaches to meet the diverse needs of individual customers, ensuring a personalized and positive customer experience.
- Empathy and Patience: Demonstrate empathy and patience when interacting with customers, actively listening to their concerns and ensuring they feel valued and understood.
- Consistent Tone and Documentation: Maintain a consistently friendly and conversational tone in all interactions, while diligently documenting customer interactions and feedback to contribute to an enriched user experience.
- Cross-Functional Collaboration: Collaborate effectively with cross-functional teams, including logistics, operations, and the technical team, to relay customer feedback and contribute to ongoing product improvement initiatives.
Qualifications
- Technical Aptitude: Possess a strong comfort level working with technology products and various online tools.
- Communication Prowess: Exhibit strong, clear, and friendly communication skills, essential for serving a primarily international user base. Excellent written and verbal communication skills are mandatory.
- Relevant Experience (Preferred): Prior internship experience in customer experience or community management is considered a valuable asset.
- Self-Discipline and Motivation: Demonstrate a strong sense of discipline and a genuine intent to learn and grow professionally within the role.
- Shift Commitment: Must be able to fully commit to the specified shift hours without conflicts from other commitments during the day.
Skills
ATS Keywords
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Frequently Asked Questions
You must be able to fully commit to the specified shift hours without conflicts from other commitments during the day.
Yes, high-performing interns who demonstrate exceptional merit and performance may be considered for full-time employment after the initial three-month internship period (Pre-Placement Offer).
Prior internship experience in customer experience or community management is considered a valuable asset.
You need to have strong technical aptitude, strong communication skills (both written and verbal), self-discipline, and motivation.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.