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Role :Business Analyst, Saleshelp - Revenue Enablement Services
Location :as per business needs
About the company and role
ORACLE is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Business Analyst, Saleshelp - Revenue Enablement Services to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
The successful candidate will act as a support analyst, providing essential technical and business support to Oracle's internal sales users. This will primarily involve assisting users via chat, addressing their day-to-day challenges with the applications they utilize. The role requires a high level of proficiency in resolving both simple and complex issues. The analyst will also contribute to the testing and implementation of new sales applications. This position requires working in a 24/7 shift environment and strong collaboration with the wider team.
Company Name | ORACLE |
---|---|
Role | Business Analyst, Saleshelp - Revenue Enablement Services |
Location | as per business needs |
Salary | As per Company norms |
Job Type | Full time |
Responsibilities
- - Your responsibilities include:
- Job duties are varied and complex, demanding independent judgment and encompass (but are not limited to):
- Providing first-level support for the entire sales process, from initiation to completion.
- Troubleshooting and resolving a wide range of inquiries, from simple questions to complex technical problems.
- Actively participating in the rigorous testing of new applications to ensure seamless integration and optimal functionality.
- Consistently achieving and exceeding the Global Sales Customer Operations (GSCO) Support Key Performance Indicators (KPIs) and targets.
- Working in a 24/7 shift-based office environment, requiring flexibility and adaptability.
- Undertaking administrative tasks as needed to support the team's efficiency.
- Staying abreast of new software releases and enhancements to ensure up-to-date knowledge and provide the most effective support.
Education Qualification
- While not explicitly listed, relevant experience in a customer service or technical support role, preferably within a sales environment, is highly desirable. A Bachelor's degree or equivalent experience is also likely to be considered favorably.
Skills
- Required Experience, Skills and Qualifications
- Exceptional communication, interpersonal, and analytical skills are critical for success in this role. This includes the ability to effectively communicate technical information to non-technical audiences.
- A demonstrable commitment to providing exceptional customer service, coupled with a proactive and helpful attitude towards internal customers.
- The ability to work both independently and collaboratively within a dynamic, fast-paced team environment, managing multiple priorities effectively.
- Native-level fluency in English, both written and spoken, is essential for clear and concise communication.
- Proven, strong problem-solving skills, demonstrating the ability to quickly diagnose and resolve technical issues.
- Flexibility and adaptability to accommodate working in a 24/7 shift pattern, demonstrating a willingness to work varied hours.
- A proactive team player with a positive “can-do” attitude and a strong work ethic.
- A results-oriented approach, focused on achieving targets and exceeding expectations.
- Solid proficiency in using standard PC applications, specifically Microsoft Word and Excel, is required.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
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- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.