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PhonePe is hiring for Operations Associate | Apply Now
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Role :Operations Associate
Location :BENGALURU, KARNATAKA, India
Job Description
With 50 crore (500 million) registered customers and 3.7 crore (37 million) merchants that serve more than 99% of India's postal codes, PhonePe is the country's top digital payments provider. Due to its dominance in digital payments, PhonePe has branched out into financial services (lending, stock broking, mutual funds, and insurance) as well as related tech-enabled companies including India's first localized app store, Indus App Store, and Pincode for hyperlocal shopping. The PhonePe Group is a collection of companies that share the company's goal of giving all Indians an equal chance to advance by facilitating access to services and money.
Responsibilities
- Be honest and put the needs of the consumer first in all of your interactions.
- Respond to situations involving video calls
- Observe the procedure rules that have been established.
- Gain the trust of your customers by interacting with them
- Capacity to fulfill daily and hourly production targets
- Use internal resources and procedures to promote resolution.
- Make suggestions for process enhancement
Education Qualifications
- Any recent graduate is eligible to apply for this job.
Skills
- Possess outstanding written and verbal communication skills
- Possess a strong capacity for learning
- Engage in active listening and handle objections effectively.
- Possess a strong focus on customers and the flexibility to adjust to various situations
- Be adaptable, receptive to criticism, and a team player.
- Capacity to efficiently prioritize, multitask, and manage time
- Must be able to communicate in Hindi and English
- Completion of 10+2+3 is required.
- 0–1 years of experience working with customers
- Proficiency in both spoken and written South Indian languages is preferred.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
