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Role :Customer Support Specialist (Remote) - India
Location :as per business needs
About the company and role
Preply is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support Specialist (Remote) - India to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
At Preply, we are dedicated to fostering transformative learning experiences. We connect learners with ideal tutors, facilitating personalized learning journeys and sustained motivation for continuous growth. Our approach blends human interaction with technology, resulting in significant positive impact. To date, we've facilitated over 20 million lessons delivered by 90,000 tutors to students across more than 175 countries. Each Preply lesson empowers change, ignites ambition, and contributes to meaningful progress. We are a company committed to making a global difference in education.
| Company Name | Preply |
|---|---|
| Role | Customer Support Specialist (Remote) - India |
| Location | as per business needs |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- Respond to customer inquiries promptly and effectively, resolving any challenges they encounter;
- Proactively identify recurring issues or areas for improvement and escalate these to the appropriate team;
- Prioritize customer satisfaction by actively soliciting and monitoring user feedback;
- Collaborate closely with product development teams to address identified issues and incorporate valuable customer insights; This includes providing regular feedback and suggestions for product enhancement.
Education Qualification
- Demonstrated experience providing exceptional customer support via live chat platforms;
- Native-level fluency in English (written and spoken) is essential.
Skills
- Exceptional technical aptitude and analytical problem-solving skills;
- Capacity to develop proactive and creative solutions to customer challenges;
- Superb written and verbal communication skills;
- A keen ability to empathize with and understand diverse customer needs;
- Proven ability to collaborate effectively within a team environment;
- A customer-centric approach characterized by empathy, active listening, and a commitment to providing excellent service;
- Efficiency and focus, prioritizing tasks and implementing streamlined solutions for rapid issue resolution;
- A genuine enthusiasm for learning and personal and professional development.
- Required technical specifications: Computer with an Intel i5 or i7 processor, 16GB of RAM, and a 256GB SSD. A reliable internet connection with a minimum download speed of 30mbps is also mandatory.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
