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Role :Support Specialist (Fincrime Analyst - Chargebacks)
Location :as per business needs
About the company and role
Revoult is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Support Specialist (Fincrime Analyst - Chargebacks) to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
Revolut, since its inception in 2015, has been dedicated to empowering its 50+ million customers with enhanced financial visibility, control, and freedom. We offer a comprehensive suite of financial products encompassing spending, saving, investing, exchanging currencies, travel services, and more, all designed to help our customers maximize the value of their money. Our rapid growth necessitates a strong focus on both our exceptional employees and our vibrant, supportive culture. Recognized for our outstanding employee experience, we are certified as a Great Place to Work™. Our global team of over 10,000 employees, working from various locations including offices and remotely, collaboratively strives to achieve our mission. We are actively seeking talented individuals who share our passion for developing innovative products, redefining success metrics, and translating complex global challenges into simple, elegant solutions.
| Company Name | Revoult |
|---|---|
| Role | Support Specialist (Fincrime Analyst - Chargebacks) |
| Location | as per business needs |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- The Financial Crime Operations department at Revolut plays a crucial role in safeguarding our customers and their funds. Our agents directly interact with customers to address issues and identify potential risks. Leveraging cutting-edge technology, we proactively prevent financial crime using innovative methods unseen in the traditional financial services industry.
- As a FinCrime Analyst, you will collaborate closely with Revolut's Compliance team, acting as a key individual responsible for maintaining the integrity of our financial security measures. This role demands responsibility, conscientiousness, and resilience – a willingness to tackle the complexities of the global financial landscape.
- Given our status as a global financial super app, 24/7 availability is crucial, occasionally requiring work during nights and weekends. While we offer compensation for night shifts, it is important to consider this requirement before applying.
- Your key responsibilities will include:
- * Thoroughly reviewing customer claims related to commercial disputes and unauthorized payments.
- * Actively engaging in money recovery processes in strict adherence to card scheme regulations.
- * Detecting and reporting suspicious activities, including instances of first-party fraud.
- * Ensuring that all claims are processed in full compliance with our internal policies.
Education Qualification
- Candidates possessing the skills outlined below are encouraged to apply for this position.
Skills
- * Fluency in English (minimum C1 level)
- * Prior experience in the banking sector, particularly in handling complaints or chargebacks, is highly advantageous.
- * Exceptional communication and interpersonal skills.
- * Demonstrated ability to effectively collaborate with multiple compliance teams.
- * Proven ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure and within tight deadlines.
- * A strong work ethic and a willingness to work flexible shifts, including nights and weekends.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
