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Role :Product Specialist - US Shift
Location :full
About the company and role
SocialPilot is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Product Specialist - US Shift to join our team in full. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
SocialPilot is seeking a highly motivated and customer-focused Product Specialist to collaborate closely with both prospective clients and current customers, empowering them to maximize the value they receive from SocialPilot's robust platform. This role is critical in ensuring user satisfaction and driving product adoption.
Your core responsibility will involve actively engaging with prospects to thoroughly understand their unique business requirements, skillfully conducting compelling product demonstrations that highlight relevant features, and guiding them in evaluating the optimal fit of SocialPilot for their specific needs. Furthermore, you will collaborate with existing customers to facilitate their deeper understanding and optimal utilization of their SocialPilot subscription, ensuring they leverage the full potential of the platform. By gathering direct user feedback, you will contribute valuable insights that directly inform and influence product roadmaps and prioritization decisions.
You will maintain close collaboration with both the product development and customer success teams to ensure seamless communication and alignment on user needs.
This full-time remote position is based out of India and requires alignment with US business hours.
| Company Name | SocialPilot |
|---|---|
| Role | Product Specialist - US Shift |
| Location | full |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- Engage with potential clients to gain a comprehensive understanding of their social media management product needs and challenges.
- Deliver engaging and informative live product demonstrations, guiding prospects in determining if SocialPilot aligns with their specific requirements and workflows.
- Partner with existing customers to enhance their product awareness and drive increased utilization of SocialPilot's features and capabilities.
- Relay valuable product enhancement feedback, gathered directly from users, to the technology and product teams to inform future development efforts.
- Oversee customer onboarding processes, ensuring a smooth and successful transition for new users, and actively work to increase customer retention rates.
- Collaborate on enterprise-level deals by crafting customized plans and solutions tailored to the unique needs of agencies and larger organizations.
Education Qualification
- Minimum of 1 year of proven experience in a product, customer success, or sales role; experience with SaaS products is highly desirable.
Skills
- Minimum of 1 year of proven experience in a product, customer success, or sales role; experience with SaaS products is highly desirable.
- Exceptional interpersonal and communication skills, with the ability to build rapport and effectively communicate with diverse audiences.
- A proactive self-starter with a strong "hustler" mindset, demonstrating initiative and a results-oriented approach.
- Familiarity with the landscape of social media marketing and a solid understanding of its key concepts and nuances is considered a significant advantage.
- A strong desire for continuous professional development and advancement, with a willingness to learn and grow in either product or customer success roles.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
