Disclaimer
Welcome to vthetecheejobs.com! We gather job listings from various sources, including job websites and company portals, to bring you the best opportunities tailored to your interests. While we strive to ensure accuracy, please verify job details independently before taking any action. It's important to note that vthetecheejobs.com does not endorse any specific employers or job listings showcased on our platform, nor are we involved in the hiring process. We want you to know that we have no affiliations or partnerships with the companies listed. Your use of our website is at your own discretion, and we're here to support you in your job search journey!
Role :Application Support Analyst
Location :Employees can work remotely
About the company and role
Sutherland is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Application Support Analyst to join our team in Employees can work remotely. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
Sutherland is seeking a dedicated and results-oriented Application Support Analyst to join our dynamic and hardworking team. We offer a rewarding career path for individuals with the skills and experience to contribute to our success. If you're ambitious and eager to make a significant impact, we encourage you to apply.
| Company Name | Sutherland |
|---|---|
| Role | Application Support Analyst |
| Location | Employees can work remotely |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- Provide initial technical support for healthcare applications, addressing user-reported issues via phone and email. This includes diagnosing and resolving technical problems.
- Meticulously log and track all support requests within our ticketing system, ensuring timely follow-up and resolution of every issue.
- Develop and execute SQL queries to thoroughly analyze system logs, database tables, and other relevant data sources.
- Leverage SQL skills to pinpoint trends, identify anomalies, and uncover the root causes of technical problems.
- Optimize SQL queries to maximize performance and efficiency, ensuring rapid issue resolution.
- Maintain comprehensive documentation of all support activities and resolutions within the ticketing system, improving internal processes and providing valuable references for future support needs.
- Expand the knowledge base with new solutions, helpful tips, and best practices for efficient problem resolution.
- Collaborate effectively with cross-functional teams, including Practice Management (PM), Electronic Health Records (EHR), Patient Portal, HL7 Interfaces, APIs, and Mobile teams, to address interdependent issues and ensure comprehensive support.
- Actively participate in team meetings to discuss ongoing challenges, brainstorm process improvements, and stay abreast of the latest product updates.
- Maintain a consistently high level of professionalism and courteous interaction with both direct clients and end-users.
- Prioritize delivering exceptional customer service and support to consistently enhance user satisfaction.
- Strictly adhere to all organizational policies, including data protection and security standards, such as PHI and HIPAA compliance.
Education Qualification
- Academic Requirement: Bachelor's or Master's Degree in Computing or Information Technology is mandatory.
- Experience: 0 to 2 years of relevant professional experience.
Skills
- Preferred Skills: Prior experience in US Healthcare and/or technical support environments is highly valued.
- Essential Technical Skills: Strong foundational technical skills are required, including proficiency in operating systems, databases, and networking principles.
- Problem-Solving Abilities: Demonstrated excellence in problem-solving and troubleshooting methodologies is essential.
- Communication: Exceptional verbal and written communication skills are critical for effective interaction with diverse stakeholders.
- Additional Skills: Knowledge of ITIL best practices is a significant advantage.
Get instant updates on latest jobs!
Join our instagram and telegram channels.
To join our Instagram and Telegram channels click on instagram and telegram icons
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
