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Chat Support Specialist
About the Company
Truelancer is actively seeking a skilled and motivated Chat Support Specialist to become an integral member of our expanding team. We are deeply committed to delivering superior customer support experiences and require candidates who possess a genuine enthusiasm for assisting customers via live chat interactions. If you are prepared to contribute to a customer-focused environment, we encourage you to submit your application.
Job Description
| Company Name | Truelancer |
|---|---|
| Role | Chat Support Specialist |
| Location | Remote |
| Salary | |
| Job Type |
Responsibilities
- Deliver immediate and effective support to customers through live chat, addressing inquiries, resolving concerns, and furnishing comprehensive product information.
- Develop and maintain a thorough understanding of our complete product and service offerings to ensure effective customer assistance.
- Diagnose and resolve technical difficulties, providing clear, concise, and easily understandable solutions.
- Guide customers through various processes and facilitate seamless transaction completion.
- Collect customer feedback and communicate valuable insights to the team to facilitate continuous service enhancements and improvements.
- Provide support for customer onboarding processes and deliver product training as required.
- Thoroughly document and report technical issues to the relevant internal teams for escalation and resolution.
- Maintain comprehensive and accurate records of all customer interactions and transactions within the system.
Qualifications
- A minimum of one year of proven experience in live chat support or a comparable customer service role is required.
- Demonstrated proficiency in utilizing live chat software platforms and associated support tools.
- Exceptional written and verbal communication abilities in the English language are essential.
- Robust problem-solving capabilities coupled with a patient, empathetic, and customer-centric demeanor.
- Fundamental technical knowledge and the capacity to articulate complex technical concepts in an accessible manner for customers.
- The capacity to function both autonomously and collaboratively within a remote team environment.
Skills
ATS Keywords
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Frequently Asked Questions
This role involves providing immediate and effective support to customers via live chat, diagnosing and resolving technical difficulties, guiding customers through processes, collecting feedback, providing onboarding support and training, and documenting technical issues.
A minimum of one year of experience in live chat support or a comparable customer service role, proficiency in live chat software, exceptional communication skills in English, strong problem-solving skills, and basic technical knowledge are required.
Prior experience in e-commerce or a technology-driven industry, multilingual capabilities, familiarity with CRM and ticketing systems, flexibility to work varying schedules, and advanced typing proficiency are considered significant assets.
Yes, this is a remote position.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
