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Role :Non Voice - Data Entry
Location :as per business needs
About the company and role
Zensar is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Non Voice - Data Entry to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
This position requires a skilled individual to process and manage customer orders with precision, ensuring timely delivery and exceptional customer satisfaction. The successful candidate will be responsible for the entire order lifecycle, from initial entry to final fulfillment, maintaining accuracy and adherence to company policies throughout. Strong organizational and communication skills are essential for success in this role, coupled with a dedication to providing high-quality customer service. The role involves working collaboratively with various teams to resolve order discrepancies and ensure efficient workflow.
Company Name | Zensar |
---|---|
Role | Non Voice - Data Entry |
Location | as per business needs |
Salary | As per Company norms |
Job Type | Full time |
Responsibilities
- 1- Accurately and efficiently process all incoming customer orders utilizing designated order management systems.
- 2- Meticulously review each order to ensure completeness, accuracy, and strict adherence to company policies and procedures. This includes verification of all order details and identifying any potential conflicts or discrepancies.
- 3- Provide timely and effective communication to customers regarding order status, shipping details, and delivery updates. This includes proactively addressing any potential delays or issues.
- 4- Collaborate with relevant teams to resolve order discrepancies, address pricing concerns, and mitigate delivery delays, working to find efficient and effective solutions.
- 5- Maintain detailed and accurate records of all customer orders and related transactions, ensuring data integrity and accessibility.
- 6- Respond promptly and professionally to all customer inquiries, providing exceptional service and support to resolve issues and maintain customer satisfaction.
- 7- Continuously identify opportunities to enhance order management processes and improve operational efficiency. This includes suggesting improvements to workflows and systems.
- 8- Consistently adhere to established service level agreements (SLAs) and key performance indicators (KPIs) for order processing and fulfillment.
- 9- Manage the entire order lifecycle, encompassing quote generation, order processing, order rejection handling, and comprehensive status updates.
Education Qualification
- All applicants are welcome to apply for this position.
Skills
- 1- Exceptional written and verbal communication skills are crucial for this role.
- 2- Proficiency in basic computer operations and a working knowledge of Microsoft Excel are required.
- 3- Experience utilizing Oracle and CRM systems is preferred (not mandatory for entry-level candidates).
- 4- Must be comfortable working a night shift to accommodate US business hours.
- 5- This position requires on-site work at the office; work-from-home arrangements are not available.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.