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Role :L1 Service Desk / Fresher
Location :Bangalore
Job Description
"vthetecheejobs"
There are several options when it comes to IT solution providers. However, there is truly just one provider that offers unique and distinctive end-to-end service offerings: Zones – First Choice for IT.TM
With an unparalleled supply chain, Zones is a global provider of end-to-end IT solutions. Zones, a Minority Business Enterprise (MBE) that has been in operation for more than 35 years, is positioned to be the IT partner you require. It specializes in managed/professional/staffing, cloud and data center, networking, security, and digital workplace services. With operations in over 120 nations, a strong portfolio, and the highest certification levels from important partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has perfected the art of creating digital infrastructures that transform business operations and guarantee that, no matter what they require, they can consider IT done. Keep up with Zones, LLC on Facebook, LinkedIn, and Twitter at @Zones.
Responsibilities
- Act as the initial point of contact for clients contacting you via phone, chat, or email for technical support.
- Proficiency in Core IT Support, Serving Clients Around the Globe (24/7).
- Know how to configure and troubleshoot desktop hardware and related accessories.
- Capacity for teamwork and efficient communication via chat platforms (e.g. Microsoft Teams, Skype)
- Proficiency in Windows operating systems, hardware diagnostics and setup, and software installation and troubleshooting.
- Have experience in a fast-paced workplace.
- excellent experience with customer service.
- Strong communication abilities are essential.
- the capacity to effectively multitask.
- Documentation and ticket creation in real time.
- the capacity to do jobs within SLAs.
- Use diagnostic methods and relevant inquiries to conduct remote troubleshooting.
- Choose the best course of action based on the SOPs and KBs pertaining to the problem as well as the pertinent information that consumers have supplied.
Education Qualifications
- What you'll contribute to the group:
- 0–0.6 months of IT support experience
- Education: B.Tech/BE, BCA, M.Tech, MCA, Msc (Computer), or B.Sc. (IT, Computer)
Skills
- the capacity to do jobs within SLAs.
- Use diagnostic methods and relevant inquiries to conduct remote troubleshooting.
- Choose the best course of action based on the SOPs and KBs pertaining to the problem as well as the pertinent information that consumers have supplied.
- Guide the client through the process of resolving the issue.
- Report unsolved problems to the next support staff level.
- Give precise details on IT services or goods.
- Keep logs of incidents, issues, and how they were resolved.
- Update and monitor customer information and status
- Forward any consumer comments or recommendations to the relevant internal staff.
- Determine and recommend potential enhancements to KB articles and procedures.
- Strong knowledge of mobile devices, computer systems, and other tech items
- ability to identify and fix simple technological problems more quickly.
- rotating shift that is available around-the-clock.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.