About the company and role

Zuddl is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Event Operations Specialist to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Zuddl is an innovative and highly adaptable modular platform designed to empower event marketers in the creation and execution of engaging, high-impact events and webinars that are specifically engineered to drive substantial and measurable business growth. The platform is trusted and utilized by a diverse portfolio of leading global organizations including Microsoft, Google, ServiceNow, Zylo, Postman, TransPerfect, and the United Nations, Zuddl delivers a truly flexible and customizable approach to comprehensive event management. Exclusively designed for forward-thinking B2B marketers and proactive conference organizers, Zuddl empowers users to precisely select the specific components and functionalities required to build and deliver the ideal, bespoke event experience, allowing them to effectively scale their event programs to meet evolving business demands. As a distinctly outcome-oriented platform, Zuddl places a paramount focus on adaptability and operates not merely as a vendor, but as a valued and collaborative partner, deeply committed to the success of its clients. Zuddl's commitment to innovation and growth is underscored by its successful acquisition of $13.35 million in Series A funding, led by Alpha Wave Incubation and Qualcomm Ventures, with continued participation from esteemed existing investors GrowX ventures and Waveform Ventures, further solidifying its position as a market leader following its participation in the prestigious Y-Combinator 2020 batch.

Responsibilities

• - Take complete ownership and meticulously manage the entire operational setup process for both individual events and large enterprise accounts, rigorously ensuring seamless and flawless execution from inception to completion.
• - Provide dedicated, responsive, and ongoing support to assigned accounts, proactively anticipating and addressing their diverse needs, promptly resolving any concerns, and ensuring unparalleled customer satisfaction.
• - Assist with comprehensive technical dry-runs, meticulously preparing customers for successful, impactful, and memorable event experiences by identifying and resolving potential challenges beforehand.
• - Maintain regular, clear, and effective communication with customers through a variety of channels, including email, video calls, and other relevant communication platforms, keeping them informed and engaged.
• - Proactively offer friendly, helpful, and top-tier support, demonstrating a commitment to building strong customer relationships based on trust and mutual respect.
• - Collaborate effectively with the support and success team to optimize customer outcomes, enhance overall satisfaction, and drive continuous improvement across the customer journey.
• - Identify and actively pursue opportunities for networking, strategic referrals, and account expansion to maximize Zuddl's reach, market penetration, and brand visibility.
• - Demonstrate in-depth expertise in the Zuddl platform, possessing a comprehensive understanding of its capabilities, functionalities, and how best to leverage them to deliver exceptional value for customer events.
• - Utilize data-driven and analytical approaches to rigorously identify customer experience gaps, enhance engagement, and deepen the understanding of Zuddl's user base, actively contributing to impactful platform improvements and future enhancements.

Education Qualification

• - Possess 1-3 years of demonstrable experience in the event industry, showcasing a keen eye for detail, meticulous planning skills, and an unwavering commitment to excellence in event execution.
• - A Bachelor's degree in a relevant field such as Event Management, Marketing, or Communications is considered a significant plus, demonstrating a foundational understanding of event principles and practices.

Skills

• - Exhibit exceptional fluency in English, encompassing both written and verbal communication, with a refined ability to accurately interpret customer goals and craft thoughtful, goal-oriented responses that effectively address their needs.
• - Demonstrate advanced tech-savviness and possess a genuine passion for continuously learning about new software, emerging technologies, and innovative platform capabilities.
• - Display excellent presentation and compelling public speaking abilities, enabling effective communication and engagement with diverse audiences.
• - Possess great problem-solving skills, demonstrating the capability to thoroughly assess all options, weigh potential outcomes, and make well-informed, strategic decisions.
• - Exhibit exceptional organizational skills, demonstrating the ability to effectively manage multiple priorities, meet deadlines, and thrive in a fast-paced and highly dynamic environment.
• - Ability to thrive and excel in a fast-paced and constantly evolving dynamic environment, demonstrating adaptability, resilience, and a proactive approach to challenges.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.