Company: Konsyg (Konsyg PTE. Ltd.) – A B2B sales-as-a-service company that helps businesses optimize their sales processes.
Role: Sales Operations Specialist (POC) – The Point of Contact (POC) for assigned client accounts, acting as a bridge between the clients and Konsyg’s communications department.
Responsibilities:
- Client Account Management:
- Monitor and manage the overall health of assigned client accounts.
- Proactively address any client issues or concerns to prevent escalation and ensure client satisfaction. (This suggests you’ll be the first point of contact for clients and responsible for resolving their problems).
- Communication & Collaboration:
- Relay information between clients and the communications department, ensuring smooth information flow. (You’ll likely be gathering information from clients and passing it on to the team that creates marketing or sales materials).
- Team Management (not explicitly mentioned but implied):
- The job description mentions managing a team of callers, suggesting you might oversee a group responsible for contacting potential clients.
Requirements:
- Experience in Outbound Account Management: You’ll likely have experience managing relationships with existing clients or experience in B2B sales.
- Strong Communication Skills: Excellent written and verbal communication are crucial for interacting with clients and internal teams.
- Leadership Abilities (implied): The team management responsibility suggests some leadership skills would be beneficial.
Other Important Points:
- The job posting doesn’t mention specific educational qualifications or salary details.
- Konsyg emphasizes collaboration and client satisfaction.
- There’s no mention of benefits or remote work options in the job description.
