About the company and role

High level is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support Concierge to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

HighLevel is a rapidly growing, profitable, and disruptive SaaS company offering an all-in-one, white-label marketing platform designed for agencies and consultants. Recently securing $60M in funding, HighLevel maintains a strong company culture and work-life balance, despite its rapid expansion. While headquartered in Dallas, Texas, a significant portion of the team works remotely globally. To learn more about HighLevel and its innovative approach to marketing, please visit our website: www.gohighlevel.com

Responsibilities

• In this high-performance, high-accountability environment, you will be the first point of contact for our customers and internal teams, leveraging exceptional communication, time management, organizational, and administrative skills to provide seamless support. Success in this role requires confidence, efficiency, energy, positivity, and optimism while navigating a fast-paced virtual environment. You will be responsible for welcoming, engaging, and handling customer inquiries, directing them to the appropriate representatives. Strong collaboration, time management, and prioritization are essential. At HighLevel, all interactions (customer, peer, and supervisor) require video presence. Specific responsibilities include:
• * Greeting customers in the virtual lobby and directing them to the appropriate team member.
• * Answering video calls and chats, efficiently routing customers to the relevant team members.
• * Collaborating with managers and customer support representatives to connect customers via Zoom.
• * Developing and implementing best practices for virtual waiting room etiquette and maintaining an optimal Zoom meeting environment.
• * Educating customers on the available chat and Zoom support functionalities.
• * Providing constructive feedback to the leadership team to enhance the overall customer experience.
• * Connecting senior specialists with customers for scheduled appointments.
• * Facilitating urgent escalations by working closely with managers and senior specialists.
• * Performing other duties as assigned, adapting to evolving business needs.

Education Qualification

• All applicants are welcome to apply.

Skills

• What You’ll Bring:
• * High school diploma or GED is required.
• * Prior experience as a receptionist, scheduler, administrative/clerical assistant, or in a similar role is preferred.
• * Proficiency in using online calendars and scheduling tools (e.g., Google Calendar) is preferred.
• * Experience handling a high volume of calls and resolving customer issues is preferred.
• * Excellent communication skills across phone, email, and instant messaging platforms are essential.
• * Exceptional organizational skills to maintain accurate records and swiftly access important information.
• * Proven time management skills to prioritize and efficiently complete a diverse range of tasks in a fast-paced setting.
• * Patience, active listening skills, and the ability to respond appropriately and interact positively with customers.
• * Strong interpersonal skills to create a pleasant and welcoming experience for all customers, demonstrating attentiveness and a personable demeanor.
• * High emotional intelligence, enabling you to adapt your communication style based on the specific needs of each interaction.
• * The ability to cultivate lasting first impressions and build positive relationships with customers.
• * Ability to work effectively from home in a “camera-ready” environment, requiring a quiet workspace with minimal distractions.
• * Reliable high-speed internet/Wi-Fi connection at home with minimal interruptions.
• * Flexibility to work a varied schedule that may include mornings, evenings, weekends, and holidays.
• * Knowledge of HighLevel products and services is a plus.
• * Intermediate proficiency in using MAC computers, including the ability to utilize multiple monitors and applications simultaneously.
• * Basic familiarity with applications such as Google Suite, Zoom, Slack, Excel, spreadsheets, and other MAC-based applications is preferred.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.