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Role :Customer Service Specialist I
Location :as per business needs
About the company and role
syniverse is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Service Specialist I to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
Syniverse is a globally leading technology company, renowned for its connectivity solutions. We are at the forefront of innovation, developing technology for applications ranging from intelligent transportation systems (e.g., enabling safe vehicle responses to traffic changes) to seamless global connectivity for travelers. This leadership position allows us to collaborate with some of the world's most influential brands, including eight of the top ten banks, four of the top five global technology companies, and over 900 communications providers. This success enables us to offer our employees a dynamic, innovative work environment and exceptional benefits.
| Company Name | syniverse |
|---|---|
| Role | Customer Service Specialist I |
| Location | as per business needs |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
- Analyze and resolve customer issues and inquiries related to system, module, or function inoperability or inaccessibility. Employ efficient problem-solving techniques to ensure timely resolution, exceeding customer expectations.
- Maintain meticulous records of customer-reported problems, adhering to established ticketing procedures.
- Collaborate effectively with internal resources and second-level support teams to facilitate prompt ticket resolution.
- Guarantee timely follow-up and resolution of customer requests, aligning with defined severity levels and expected completion dates.
- Maintain consistent communication with internal departments (Sales, Marketing, Product Support) to optimize customer satisfaction.
- Proactively identify and assess training requirements for both individuals and the department, ensuring continuous professional development in products, services, enhancements, and upgrades.
- Contribute to the achievement of individual and departmental objectives.
- Perform essential administrative tasks, including time reporting, email management, and utilizing specified internal systems (e.g., vmx).
Education Qualification
- High school diploma or GED is required; a Bachelor’s degree in communications or business administration is preferred.
- Prior experience is not mandatory.
- Proficiency in using PCs within a Windows operating environment, coupled with strong typing skills, is desirable.
- Competence in Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Prior customer service experience is advantageous.
- Bilingual proficiency (English and Spanish, Portuguese, Mandarin, or other languages) is a plus.
Skills
- Exceptional interpersonal, verbal, and written communication skills are essential.
- Demonstrated ability to work independently with minimal supervision, including the capacity to handle shifts outside of standard business hours (evenings, weekends, and holidays).
- Proven ability to anticipate customer needs and proactively offer solutions to address those needs.
- Adaptability and proficiency in working within a multi-shift environment operating 24 hours a day, 7 days a week, 365 days a year.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
