About the company and role

Infosys is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Exceptional communication skills, both written and verbal, are essential to effectively attend to and resolve client inquiries and issues through various channels including calls, chat, and email.

Flexibility and willingness to work in a 24*7 rotational shift environment, supporting customers across different time zones, and ability to work consistently from the designated office location.

Strong analytical and problem-solving capabilities, enabling you to understand complex issues, diagnose root causes, and implement effective solutions to fully resolve customer problems.

Demonstrated problem-solving skills and the ability to think quickly and strategically to independently own and resolve customer issues in a thorough and efficient manner, ensuring complete customer satisfaction.

A proactive approach with a commitment to anticipating customer needs and exceeding expectations, coupled with a genuine respect for customers' time and a dedication to providing timely and valuable assistance.

Excellent time management skills are crucial to prioritize tasks, manage workload efficiently, and ensure that all interactions with customers are productive, valuable, and contribute to a positive customer experience.

This role is based in a Work from Office setting, fostering collaboration and teamwork within the support team.

Responsibilities

• Exceptional communication skills, both written and verbal, are essential to effectively attend to and resolve client inquiries and issues through various channels including calls, chat, and email.
• Flexibility and willingness to work in a 24*7 rotational shift environment, supporting customers across different time zones, and ability to work consistently from the designated office location.
• Strong analytical and problem-solving capabilities, enabling you to understand complex issues, diagnose root causes, and implement effective solutions to fully resolve customer problems.
• Demonstrated problem-solving skills and the ability to think quickly and strategically to independently own and resolve customer issues in a thorough and efficient manner, ensuring complete customer satisfaction.
• A proactive approach with a commitment to anticipating customer needs and exceeding expectations, coupled with a genuine respect for customers' time and a dedication to providing timely and valuable assistance.
• Excellent time management skills are crucial to prioritize tasks, manage workload efficiently, and ensure that all interactions with customers are productive, valuable, and contribute to a positive customer experience.
• This role is based in a Work from Office setting, fostering collaboration and teamwork within the support team.

Education Qualification

• Possess excellent communication skills (both verbal and written) to effectively interact with customers and colleagues.
• Be prepared and willing to work in a 24*7 shift environment, and work from our office locations in Bangalore and Pune.
• Completion of a full-time education program of 15 years is required.

Skills

• Exceptional communication skills, both written and verbal, are essential to effectively attend to and resolve client inquiries and issues through various channels including calls, chat, and email.
• Flexibility and willingness to work in a 24*7 rotational shift environment, supporting customers across different time zones, and ability to work consistently from the designated office location.
• Strong analytical and problem-solving capabilities, enabling you to understand complex issues, diagnose root causes, and implement effective solutions to fully resolve customer problems.
• Demonstrated problem-solving skills and the ability to think quickly and strategically to independently own and resolve customer issues in a thorough and efficient manner, ensuring complete customer satisfaction.
• A proactive approach with a commitment to anticipating customer needs and exceeding expectations, coupled with a genuine respect for customers' time and a dedication to providing timely and valuable assistance.
• Excellent time management skills are crucial to prioritize tasks, manage workload efficiently, and ensure that all interactions with customers are productive, valuable, and contribute to a positive customer experience.
• This role is based in a Work from Office setting, fostering collaboration and teamwork within the support team.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.