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Tech Support
About the Company
BookMyShow is seeking a Tech Support professional to ensure the stability and optimal performance of our systems. In this role, you will be responsible for actively monitoring system alerts, application performance metrics (APM), server health, database backup procedures, web application status, and CPU/memory utilization across our microservices architecture.
Job Description
BookMyShow is seeking a Tech Support professional to ensure the stability and optimal performance of our systems. In this role, you will be responsible for actively monitoring system alerts, application performance metrics (APM), server health, database backup procedures, web application status, and CPU/memory utilization across our microservices architecture.
| Company Name | BookMyShow |
|---|---|
| Role | Tech Support |
| Location | Mumbai, Bengaluru |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Proactively monitor alert systems, APM tools, server health, database backups, web applications, and CPU/Memory utilization of microservices to identify potential issues.
- Thoroughly investigate and analyze logs using various log management and diagnostic tools to effectively resolve or escalate issues as needed.
- Manage incoming issues and tickets received through email, service desk platforms, and JIRA, ensuring timely and accurate responses.
- Assume ownership of unresolved issues, escalations, and root cause analysis (RCA) processes, driving them to resolution.
- Adhere to established procedures for escalating unresolved issues to the appropriate internal teams, mitigating potential service level agreement (SLA) breaches based on issue severity.
- Collaborate effectively with internal engineering teams, business units, and the customer care team to provide updates on issue status and resolution progress.
- Liaise with third-party vendors as required for issue resolution and support.
- Identify recurring issue patterns and propose process improvements to enhance system stability and efficiency.
- Configure and maintain alert systems, and develop comprehensive runbooks for troubleshooting and incident response.
Qualifications
- Demonstrated proficiency in log analysis techniques.
- Fundamental understanding of cloud services and technologies.
- Basic knowledge of monitoring service principles and tools.
- Excellent communication and interpersonal skills, with a proactive approach to problem-solving.
- Strong service orientation and a commitment to customer satisfaction.
- Ability to effectively manage multiple tasks, prioritize responsibilities, and adapt to changing priorities in a dynamic environment.
- Aptitude for quickly understanding technical issues and applying effective problem-solving skills.
- Proven ability to work collaboratively as part of a team.
- A strong willingness to learn new technologies and expand skillsets.
Skills
ATS Keywords
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Frequently Asked Questions
You’ll be working with alert systems, APM tools, log management and diagnostic tools, service desk platforms (likely JIRA), and various other systems monitoring tools. Familiarity with cloud services and related technologies is also expected.
While the job description doesn’t explicitly state career growth, the emphasis on learning new technologies and expanding skillsets suggests opportunities to advance within the technical operations team at BookMyShow.
The role involves adhering to established procedures for escalating unresolved issues to appropriate internal teams. You’ll be responsible for mitigating potential SLA breaches based on issue severity.
The job description does not mention whether this role is remote friendly, however the locations are Mumbai and Bengaluru.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
