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Accounting Customer Support Analyst-IC2
About the Company
Deltek stands as the recognized global leader in providing software and information solutions tailored for project-based businesses, empowering organizations to effectively achieve their strategic objectives. Our prominent market position is a direct result of the dedication and expertise of our diverse workforce, who share a common passion for continuous learning, professional development, and impactful contributions. At Deltek, we are deeply committed to fostering a balanced and values-driven environment where every employee experiences a sense of inclusion and is empowered to perform at their highest potential. Our employees demonstrate our core values in their daily activities, cultivating a unique and highly regarded organizational culture. As a testament to our outstanding team and work environment, Deltek has received numerous accolades, including recognition as one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by the World HRD Congress. For additional information, please visit www.deltek.com.
Job Description
Are you passionate about building relationships and resolving complex issues? We are seeking a dedicated individual to join our team and further develop their skills and career.
As an Accounting Support Analyst, you will be responsible for assisting our customers by addressing their questions and resolving technical issues related to the Vantagepoint product through phone, chat, and email communication. The ideal candidate will be approachable, empathetic, and possess a genuine desire to help others. This role differs significantly from a traditional call center position, as you will actively collaborate with customers, product engineers, product managers, and senior team members to ensure timely and effective case resolution.
As you expand your knowledge of our product and the industry, you will contribute significantly to our customers’ success and the seamless operation of their businesses.
Whether you are re-entering the workforce, seeking a career change, or embarking on your professional journey, we encourage you to apply. We provide comprehensive product and tools training, and you will be integrated into a supportive and collaborative team environment.
We understand that self-doubt can sometimes prevent individuals from applying for positions. However, we believe that there is no such thing as a perfect candidate. Deltek Support is committed to providing an environment where every team member can grow and thrive. Therefore, we encourage you to submit your application, regardless of your personal identity or professional background, if you are enthusiastic about contributing to our team and excited about the prospect of coming to work each day.
| Company Name | Deltek |
|---|---|
| Role | Accounting Customer Support Analyst-IC2 |
| Location | Remote, India |
| Salary | |
| Job Type |
Responsibilities
- Assisting customers by addressing their questions and resolving technical issues related to the Vantagepoint product through phone, chat, and email communication.
- Actively collaborate with customers, product engineers, product managers, and senior team members to ensure timely and effective case resolution.
- Contribute significantly to our customers’ success and the seamless operation of their businesses.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
Deltek provides comprehensive product and tools training, and you will be integrated into a supportive and collaborative team environment.
As you expand your knowledge of our product and the industry, you will contribute significantly to our customers’ success and the seamless operation of their businesses, potentially leading to advancement within the support team or other areas of Deltek.
No, prior experience with Vantagepoint is not explicitly required. Deltek provides comprehensive training on the product.
The key skills needed are excellent communication skills (verbal and written), strong problem-solving abilities, active listening skills, and effective time management. Prior customer service or accounting/finance experience is also highly desirable.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
