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Role :Customer Services Analyst
Location :as per business needs
About the company and role
Deltek is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Services Analyst to join our team in as per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
Deltek, a globally recognized leader in project-based business software and information solutions, empowers organizations to achieve their goals. Our success stems from a diverse and passionate workforce dedicated to continuous learning and improvement. We foster a balanced, inclusive, and empowering work environment that values each employee's contributions. This commitment to our core values has earned Deltek numerous accolades, including recognition as one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post, and a Best Place to Work in Asia by World HRD Congress. Learn more at www.deltek.com.
| Company Name | Deltek |
|---|---|
| Role | Customer Services Analyst |
| Location | as per business needs |
| Salary | As per Company norms |
| Job Type | Full time |
Responsibilities
Education Qualification
- * Excellent verbal and written communication skills.
- * Strong problem-solving skills and meticulous attention to detail.
- * Ability to work effectively both independently and collaboratively within a team environment.
- * Proficiency in customer support software and various chat platforms.
- * Prior experience in a customer service role is highly desirable.
- * Experience with SharePoint is a significant advantage.
Skills
- **Customer Calls:** Managing incoming calls, addressing customer queries efficiently and accurately through our Customer Support Centre, providing timely and precise information.
- **Chat Functionality:** Utilizing our chat system to interact effectively with customers; resolving issues and offering support through live chat interactions.
- **Support Operations Queue:** Managing and processing cases from the Support Operations Queue; resolving service requests which encompass customer inquiries about self-service access and functionality, application password resets, customer account and contact data management, and enabling customer product downloads. Ensuring timely resolution of all cases.
- **Ad-hoc Projects and Tasks:** Participating in various ad-hoc projects and tasks as assigned; collaborating with team members to enhance customer service processes and systems.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
