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Role :Customer Experience Manager
Location :Mumbai
Job Description
We are looking for people who have the same attitude, character, and fundamental beliefs as ourselves. We give priority to individuals who share our ideology, even if we acknowledge that talents may be improved with the correct mindset and learnability. Our hiring procedures are in line with this notion.
If you're searching for a vibrant, varied, and talented work environment that values and rewards effort, look no further. We're eager to learn, quick to act, and not scared to try new things, fail, and eventually succeed. We are this! If you align with our culture and beliefs, come work with us.
We employ people with equal opportunities. All eligible candidates, regardless of their abilities, sexual orientations, gender identities, races, colours, or nations, are welcome.
Responsibilities
- 1. Responding to incoming support tickets and satisfactorily resolving user enquiries
- 2. Taking care of incoming support chats and satisfactorily responding to users' questions
- 3. Notifying the Product team of any problems or issues that users have pointed up
- 4. Adhering to established SLAs for customer service
- 4. Adhering to Customer Support's specified SLAs
- 1. Mean Initial Reaction time for assistance requests
- 2. Average time spent resolving
- 3. User ratings
- 4. A high score for customer satisfaction
Education Qualifications
- 5. A high score for NPS
Skills
- Applicants may be anyone with preferred skills.
- Effective communication abilities
- Proficiency with Excel and support tools such as Freshdesk is desirable.
- Having familiarity with Excel and support systems such as Freshdesk is beneficial.
- Excel proficiency is a plus, as are familiarity with support programs like Freshdesk.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
