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Role :Customer Service Representative
Location :Gurgaon, Haryana, India
About the company and role
Kyndryl is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Service Representative to join our team in Gurgaon, Haryana, India. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.
Job Description
At Kyndryl, we are dedicated to designing, building, managing, and modernizing the mission-critical technology systems that underpin the global infrastructure. We are committed to continuous improvement and fostering a more equitable and inclusive environment for our employees, clients, and communities. Kyndryl's work impacts the daily lives of people worldwide, making our contributions significant and impactful. We are a forward-thinking company focused on innovation and positive societal impact.
Company Name | Kyndryl |
---|---|
Role | Customer Service Representative |
Location | Gurgaon, Haryana, India |
Salary | As per Company norms |
Job Type | remote type Partially Remote |
Responsibilities
- This Customer Service Representative role at Kyndryl presents an excellent opportunity to enter the IT field without prior technical experience. If you enjoy helping others and are eager to explore various career paths within technology, this position is ideal. Success in this role hinges more on personality than extensive technical expertise. We prioritize friendly, helpful, and empathetic individuals with a genuine interest in technology.
- As a Customer Service Representative, you will be the primary point of contact for Kyndryl's clients, providing daily support and problem resolution. You will combine technical support knowledge with exceptional customer service and problem-solving skills. While prior technical expertise isn't required, strong interpersonal abilities are essential. The role is engaging and dynamic, offering immediate opportunities to learn and contribute.
- The initial month focuses on onboarding and familiarization with one client's production environment. You will quickly progress to handling multiple tasks simultaneously, providing interactive support via chat, email, and Microsoft Teams, consistently delivering high-quality, concierge-level customer care. You will also collaborate with internal back-office teams to manage escalated issues, gaining valuable experience and knowledge through interaction with senior colleagues and diverse problem-solving scenarios. This collaborative environment offers excellent mentorship opportunities and exposure to various job roles.
- The role provides extensive training and development, including expertise in Microsoft 365 (especially Excel) and various platforms, leading to potential certifications in Google Cloud, Azure, and Microsoft technologies. This continuous learning aspect is a significant draw for many in this position. The fast-paced and challenging nature of the work ensures a stimulating and engaging experience.
Education Qualification
- 0-1 year of experience in a customer service or technical support role is preferred, but not mandatory. A strong aptitude for learning and a positive attitude are highly valued.
Skills
- Flexibility to work across voice and chat support channels is crucial. A willingness to work night shifts or rotational shifts is required. Adherence to the company's hybrid work model, including working from the office as needed, is also essential. Proficiency in Windows 10 troubleshooting, along with exceptional communication and customer service skills, are vital. Experience with Windows, Mac, or Linux operating systems is beneficial. Proven troubleshooting and problem-solving expertise, help desk support experience, and a history of adapting approaches to meet diverse customer needs are highly valued attributes.
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How to Apply
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