Airbnb is hiring for Analyst, Payment Compliance | Apply now

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Role :Analyst, Payment Compliance

Location :Gurugram, India

About the company and role

Airbnb is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Analyst, Payment Compliance to join our team in Gurugram, India. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

Airbnb, founded in 2007, has grown from hosting three guests in a San Francisco home to facilitating over 1 billion guest arrivals worldwide through more than 4 million Hosts. Airbnb connects guests with unique stays and experiences, fostering authentic community connections. Our Gurgaon team, known for its efficiency and ambition, supports both inbound and outbound travelers within this expansive and diverse market. The Airbnb Customer Account Center (ACC) provides comprehensive customer support, delivering a world-class customer experience. Furthermore, ACC is developing specialized expertise in diverse areas including Homes, Finance Technology Group, Finance Shared Services, Payments, and Analytics. The Payments (Payments Risk and Compliance Team) team focuses on maintaining a secure and optimized online payment ecosystem, ensuring anyone, anywhere can confidently make and receive payments. We strive to build a world-class compliance organization, employing a data-driven approach to create a scalable, innovative, and risk-mitigated compliance program, enabling safe and controlled growth for Airbnb Payments.

Company Name Airbnb
Role Analyst, Payment Compliance
Location Gurugram, India
Salary As per Company norms
Job Type Full time

Responsibilities

  • Conduct thorough reviews of alerts and cases from a Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) perspective. Evaluate customer appeals and escalations related to the Know Your Customer (KYC) process, providing the necessary support to Hosts to ensure diligent completion of required processes. Efficiently manage high volumes of incoming cases, making timely decisions within stringent deadlines and regulatory constraints. Meticulously document case notes and supporting documentation, including review details, completed steps, and recommended resolutions. Gather comprehensive on-platform and off-platform data and objective information to support subjective case determinations throughout the case lifecycle. Assist in identifying and assessing potential risks, patterns, and trends observed during case reviews. Proactively identify and escalate compliance risks and opportunities to Compliance Leadership.

Education Qualification

  • 2-3 years of compliance operations experience in KYC/AML, payments processing, banking, or e-commerce.

Skills

  • Exceptional written and verbal communication skills. Strong analytical abilities, including the capacity to identify logical connections between diverse data points. Proven problem-solving skills, emphasizing adaptability and resilience. The ability to articulate complex case patterns clearly and concisely. The ability to gather objective data, form subjective conclusions, and confidently defend those conclusions verbally and in writing. Ability to foster strong working relationships and build trust with team members and colleagues across other teams. Exceptional organizational and process management skills. Demonstrated high personal integrity, a genuine interest in payments (supported by relevant work experience), a commitment to excellence, leadership potential, and a flexible, creative, and innovative approach to problem-solving. The ability and willingness to thrive in a fast-paced environment. Proficiency in SQL and data querying is highly desirable.

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