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Customer Service Support
About the Company
Since 2007, ModSquad has been a leader in transforming the Customer Experience Services industry. Renowned brands worldwide rely on us for various services, including customer support, content moderation, trust and safety protocols, community management, and comprehensive social media solutions. Our clientele ranges from innovative startups to Fortune 500 corporations. Our diverse client portfolio includes prominent names like Spotify, VSCO, and Vimeo, alongside numerous other confidential partnerships. We provide support in over 50 languages, operating across more than 90 countries. As a primarily remote organization, your potential office is wherever you choose to be. If you aspire to collaborate with exceptional colleagues on exciting projects for prestigious brands, you’ve discovered the ideal opportunity.
In this capacity, you will serve as the initial point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring a positive interaction. You will embody our company’s core values and contribute to an exceptional customer experience with each interaction.
If you are ready to make a meaningful impact and desire the flexibility of remote work from any location, we encourage you to connect with us.
Job Description
Are you passionate about providing exceptional service and assisting customers? We are seeking dedicated and customer-focused individuals to join our vibrant talent network as Customer Support Mods.
| Company Name | ModSquad |
|---|---|
| Role | Customer Service Support |
| Location | Remote (Indiana) Remote (Nigeria) |
| Salary | |
| Job Type | Part-time |
Responsibilities
- Provide prompt and professional responses to customer inquiries, delivering accurate and helpful information.
- Troubleshoot customer issues effectively, escalating complex cases as necessary.
- Maintain comprehensive and organized records of all customer interactions within our CRM system.
- Ensure complete resolution of customer issues, striving for total customer satisfaction.
- Educate customers on product features, functionalities, and available services.
- Adhere to established company protocols to ensure seamless and consistent customer interactions.
- Offer valuable feedback on commonly encountered issues and propose potential improvements.
Qualifications
- Exceptional Communicator: Possesses clear, professional, and friendly communication abilities, both written and verbal.
- Effective Problem Solver: Demonstrates quick-thinking and effective problem-resolution skills.
- Empathetic Professional: Remains calm, composed, and genuinely caring in all customer interactions.
- Detail-Oriented: Exhibits meticulous attention to detail in documenting customer interactions and relevant information.
- Efficient Time Manager: Capable of efficient multitasking and prioritization in a dynamic environment.
- Tech-Savvy: Comfortable utilizing CRM software, phone systems, and standard computer applications.
- Adaptable and Flexible: Demonstrates openness to change and a willingness to embrace new challenges.
- Successful Remote Worker: Self-motivated and disciplined in a remote work setting.
Skills
ATS Keywords
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Frequently Asked Questions
Yes, this position is fully remote. The listing mentions remote work opportunities in Indiana and Nigeria.
The ideal candidate should possess exceptional communication skills, effective problem-solving abilities, and be detail-oriented. Familiarity with CRM software and comfort with standard computer applications are also important.
This is a part-time position.
Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, maintaining customer records in the CRM, ensuring customer satisfaction, and educating customers on product features.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
