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Call Center Representative
About the Company
Concentrix is currently seeking qualified candidates for the position of Call Center Representative.
Job Description
The Call Center Representative will be responsible for the following key functions:
The position requires working from the Noida office for six days per week, amounting to approximately 24 working days per month.
| Company Name | Concentrix |
|---|---|
| Role | Call Center Representative |
| Location | Bangalore, Chennai, Gurgaon, Hyderabad, Kochi, Mumbai, Navi Mumbai, Noida, and Pune |
| Salary | competitive base salary complemented by a performance-based commission structure. |
| Job Type |
Responsibilities
- Proactively identifying and cultivating new business prospects through various channels, including referrals, networking activities, and direct outreach via cold calling strategies.
- Thoroughly assessing clients’ diverse insurance requirements and recommending appropriate coverage plans, such as life, health, auto, home, and term insurance policies.
- Developing and presenting customized insurance solutions tailored to meet the specific needs of individual clients or business entities.
- Establishing and nurturing robust client relationships to ensure ongoing satisfaction and client retention.
- Achieving or surpassing established sales targets and key performance indicators (KPIs).
- Providing assistance to clients with the insurance claims process and delivering continuous support throughout their policy lifecycle.
- Staying abreast of current industry trends, product enhancements, and changes in regulatory frameworks to provide accurate and up-to-date advice to clients.
- Managing administrative tasks effectively, including generating insurance quotes, processing policy applications, and maintaining accurate client records within CRM systems.
- Delivering exceptional customer service by promptly and professionally addressing client inquiries and resolving any concerns that may arise.
Qualifications
- Achieve a Versant score of 3 or higher, demonstrating fluency in both English and Hindi languages.
- Demonstrated experience as an Insurance Sales Agent or in a comparable sales-oriented role within the financial services or insurance sector.
- Comprehensive understanding of various insurance products, including auto, home, and life insurance policies.
- Exceptional communication, negotiation, and interpersonal abilities.
- Capacity to work effectively both independently and collaboratively as part of a team.
- Strong problem-solving and decision-making skills.
- Excellent organizational and time management capabilities.
- Proven track record of building and maintaining strong client relationships.
- Possession of a valid insurance license, in compliance with all applicable local regulations.
Skills
ATS Keywords
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Frequently Asked Questions
This position requires working from the Noida office for six days per week, amounting to approximately 24 working days per month.
Yes, demonstrated experience as an Insurance Sales Agent or in a comparable sales-oriented role within the financial services or insurance sector is required.
A Versant score of 3 or higher, demonstrating fluency in both English and Hindi languages, is required.
The position offers a competitive base salary complemented by a performance-based commission structure.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
