About the company and role

Phonepe is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Advisor, Survey Calling to join our team in Bengaluru. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

PhonePe, India's leading digital payments platform, boasts an impressive user base of 500 million registered users and 37 million merchants, covering almost all of India's postal codes. Building on its success in digital payments, PhonePe has expanded its services to include financial services such as insurance, mutual funds, stockbroking, and lending. Furthermore, PhonePe has ventured into tech-enabled businesses like Pincode (a hyperlocal shopping platform) and Indus App Store, India's first localized app store. The PhonePe Group's diverse portfolio of businesses is driven by a vision to empower every Indian by providing equal access to financial services and accelerating their progress through improved financial flow and access to essential services.

Responsibilities

• Maintain the highest ethical standards and prioritize customer needs in all interactions.
• Address basic PhonePe account and transaction inquiries.
• Demonstrate adaptability in handling both phone and digital communication channels.
• Adhere to established processes to effectively resolve customer issues.
• Cultivate customer trust through positive and helpful interactions.
• Consistently meet hourly and daily productivity targets.
• Utilize internal resources and processes to facilitate efficient problem-solving.
• Escalate complex issues to relevant teams for support and resolution.
• Proactively identify and suggest improvements to existing processes.
• Engage and educate customers to fully utilize PhonePe's features and capabilities.

Education Qualification

• Possess 0-2 years of experience in a customer-facing role.
• Fluency in South Indian languages (both spoken and written) is highly desirable.

Skills

• Exhibit exceptional written and verbal communication skills.
• Demonstrate a strong capacity for learning and adapting to new information.
• Be an attentive listener and effectively handle objections from customers.
• Possess a strong customer-centric approach and the ability to adapt to various situations.
• Be a collaborative team player, flexible, and receptive to constructive feedback.
• Effectively manage multiple tasks, prioritize responsibilities, and manage time efficiently.
• Be proficient in speaking both English and Hindi.
• A Bachelor's degree (10+2+3) is required.
• Possess 0-2 years of experience in a customer-facing role.
• Fluency in South Indian languages (both spoken and written) is highly desirable.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.