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PhonePe is hiring for Customer Experience Specialist, Stock Broking | Apply Now
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Role :Customer Experience Specialist, Stock Broking
Location :Bengaluru
Job Description
With 50 crore (500 million) registered customers and 3.7 crore (37 million) merchants covering more than 99% of India's postal codes, PhonePe is the country's top digital payments provider. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a collection of companies that share the company's mission to provide every Indian with an equal chance to advance through facilitating the movement of money and granting access to services.
Responsibilities
- Specialists are needed for the Inhouse Customer Experience team. As an expert, your main duty will be to resolve issues that our clients face, and you'll always be on the lookout for novel and fascinating methods to enhance their experience.
- In this position, you will help to make sure that problems are either quickly fixed or appropriately reported.
- By identifying patterns to always optimize for a better customer experience, one may help the support systems function more efficiently and better over time.
- Keep your word and put the needs of the consumer first in all that you do.
- Respond to simple questions on transactions and PhonePe accounts.
- Flexibility in switching between data and phone channels
- Observe the prescribed procedure instructions in order to resolve the issue.
- Gain the trust of your clients by their interactions
- Capacity to achieve daily and hourly production targets
- Utilize internal resources and procedures to promote resolution
- Raise the necessary level of support from the appropriate teams in order to address consumer concerns.
- Make suggestions for process enhancements
- Engage and inform clients so they can make the most of PhonePe.
Education Qualifications
- This is an open position.
Skills
- possess outstanding verbal and writing communication skills
- possess a strong capacity for learning
- Engage in active listening and handle objections skillfully.
- possess a strong sense of customer orientation and the capacity to adjust or react to various situations
- Be receptive to criticism, adaptable, and a team player.
- Capacity to efficiently prioritize, multitask, and manage time
- Must be able to communicate in both Hindi and English.
- Completion of 10+2+3 is required.
- 1-2 years of experience working in a customer-facing position
- It is recommended if one is multilingual in both spoken and written South Indian languages.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
