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Role :User Experience Athlete
Location :Work from Home
Responsibilities
- Customer Query Management: To guarantee user satisfaction, promptly answer incoming customer concerns using a variety of support channels, including chat, phone, email, WhatsApp, and social media accounts.
- Product expertise: Gain a thorough grasp of our offering in order to address user pain points with precise and useful solutions.
- Cross-Functional Collaboration: Closely collaborate with several departments to route client feedback to the right groups for ongoing development.
- Response Time: To ensure an excellent customer experience, make sure that client enquiries are answered promptly.
- User Journey examine: To find and fix areas that need improvement, proactively examine the user journey.
- Consultative Support: Provide consumers with a first-rate experience by using a consultative approach to help them overcome obstacles and accomplish their goals.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
Education Qualifications
- This is an open position.
Skills
- Currently enrolled in an undergraduate program, ideally with a focus on business, economics, computer science, statistics, data science, or mathematics.
- Excel Skills: Proficiency in Microsoft Excel, including functions, pivot tables, charts, and data analysis tools.
- aptitude for analysis and problem-solving.Ability to Analyse: Stron
- High degree of correctness and meticulousness in the work that you do.
- Effective writing and vocal communication abilities.
- Team Player: Capacity to cooperate with others in a group setting.
- Time management: Outstanding planning and scheduling abilities.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
