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Role :FRESHER
Location :Pune, Maharashtra, India
Job Description
We are seeking recent engineering graduates with a background in computer science or information technology (BTech or BE). Selected applicants must have experience with at least one of the following technologies: networks, Windows and virtualisation, databases (SQL and MY SQL), storage, and backup.
Successful candidates will go through basic training in all the technology areas and specific training in one of the technology areas to prepare them to handle various tasks related to respective technology.
To equip them to manage a variety of activities connected to their individual technology, selected applicants will get both general training in all technology areas and specialised instruction in one technology field.
Responsibilities
- The following are included in the role.
- proactive observation and maintenance of the IT infrastructure.
- completing user tickets
- Remote troubleshooting should be done.
- Ask specific enquiries to identify problems.
- Try different approaches until you find a solution.
- Observe ITIL procedures.
- Recognise and adhere to all customer-specific procedures.
- Collaborate with team members and seniors
- Work during client business hours
- prepared to work on the weekends and after hours if necessary for the job.
- Take unsolved problems to the next degree.
- Contact the end user again.
- Prepare to move to other Zensar places.
- triage, classification, prioritisation, and assignment of tickets.
- An increase in significant IT incidents
- AD user record currency, network Share access, account provisioning / termination
Education Qualifications
- Deliver top-notch customer support both in and out of calls.
Skills
- Applicants with the following competencies are eligible to apply:
- Assume responsibility for first call resolution in order to deliver prompt and effective inquiry resolution.
- Look for chances to advise customers about additional value-added services.
- Take part in both formal and informal training sessions.
- Respect all legal standards that are necessary for the position.
- Assure adherence to service levels for requests and incidents.
- keeping an eye on the Service Desk queue to make sure every ticket is handled promptly and competently.
- For the purpose of maintaining effective and high-quality IT service delivery, adhere to established or recorded IT operational procedures and make sure they are constantly followed.
- Preserve and enhance critical performance metrics.
- involvement in raising the standard of service delivery
- Participating actively in team and cultural transformation within the Service Desk group
- Observe all information security guidelines.
- Must be prepared to work rotating 24-by-7 shifts as required for this position.
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
