About the company and role

Carinfo is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Support Executive to join our team in As per business needs. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

We are seeking a highly motivated and customer-centric Customer Support Executive to deliver exceptional service experiences through various channels, including chat, phone calls, and email correspondence. The ideal candidate will possess a strong aptitude for resolving complex customer issues, diligently maintaining accurate and detailed records of all interactions, and effectively collaborating within a fast-paced and dynamic team environment. This crucial role demands excellent interpersonal and communication skills, robust problem-solving abilities, and an unwavering commitment to consistently meeting and exceeding established performance targets.

Responsibilities

• - Provide timely and effective responses to customer inquiries received via chat, phone calls, and email, ensuring a positive and helpful interaction.
• - Offer accurate, valid, and comprehensive information to customers, leveraging the appropriate tools, resources, and knowledge base to address their needs.
• - Proactively identify and understand underlying customer needs and effectively troubleshoot and resolve their issues with professionalism and efficiency.
• - Meticulously maintain records of all customer interactions, accurately process customer accounts, and meticulously file relevant documents in accordance with company procedures.
• - Escalate complex or unresolved customer issues to the appropriate internal teams for further investigation and resolution, ensuring a seamless customer experience.
• - Adhere to established communication procedures, guidelines, and company policies at all times, maintaining consistency and professionalism in all interactions.
• - Cultivate and maintain a positive, empathetic, and professional demeanor when interacting with customers, demonstrating patience and understanding in all situations.
• - Actively assist in identifying opportunities to improve customer service processes and enhance the overall customer experience, contributing to continuous improvement initiatives.
• - Collaborate effectively with team members to ensure efficient and high-quality support services are delivered consistently, fostering a collaborative and supportive work environment.
• - Consistently meet or exceed established performance targets and Key Performance Indicators (KPIs), including response time, resolution rate, and customer satisfaction scores.

Education Qualification

• - 0-1 years of Proven experience in a customer support role or a related field, demonstrating a foundational understanding of customer service principles.
• - Bachelor's degree in any discipline (Preferred); demonstrating a strong academic background and analytical skills.
• - Previous experience in a Business Process Outsourcing (BPO), E-commerce, or Software as a Service (SaaS)-based customer support environment is a plus (Preferred); offering relevant industry experience.

Skills

• - Excellent verbal and written communication skills; with the ability to articulate clearly and concisely in a variety of formats.
• - Demonstrated proficiency in handling customer interactions through various communication channels, including chat, phone calls, and email.
• - Strong problem-solving and analytical skills; with the ability to identify root causes and develop effective solutions.
• - Ability to multitask effectively, prioritize tasks efficiently, and manage time effectively in a fast-paced environment.
• - Familiarity with Customer Relationship Management (CRM) systems and various support tools is an advantage; showcasing technical proficiency.
• - Exceptional patience and empathy while dealing with customers; with the ability to understand and address their concerns with sensitivity.
• - Ability to thrive in a fast-paced and dynamic environment; demonstrating adaptability and resilience.
• - Flexibility to work in shifts, including evenings and weekends, if required; ensuring comprehensive customer support coverage.
• - Knowledge of multiple languages is an added advantage; enhancing the ability to serve a diverse customer base.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.