About the company and role

Deloitte is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated UK HR Services Admin - Learning Admin- Associate Analyst to join our team in Hyderabad, Telangana, India. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

This exciting role offers the opportunity to provide exceptional first-line learning administration support to the North-South Europe (NSE) firm's HRS Learning & Talent Support Services team. A key emphasis will be placed on delivering consistently superior customer service and crafting solutions that effectively address user needs and contribute to the achievement of Practice Support Services objectives. This is an outstanding opportunity for a motivated individual with a genuine passion for learning administration to become a valuable contributor to a dynamic and collaborative team. The position necessitates working in shift timings from 2 PM to 11 PM. The Internal Client Services team located in Hyderabad plays a crucial role in supporting the Deloitte organization in the UK, providing a comprehensive range of capabilities encompassing financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing initiatives, and IT services.

Responsibilities

• -Adding courses and classes to the Deloitte Learning Management System (LMS), ensuring accuracy and completeness of data.
• -Processing of all ad hoc reports, delivering timely and insightful information as needed.
• -Monitoring classes and course enrolment to ensure optimal participation and resource allocation.
• -Processing approvals and cancellations efficiently, adhering to established protocols and guidelines.
• -Monitor closed classes and ensure post-course evaluations and feedback are processed promptly to capture valuable insights for continuous improvement.
• -Account assign invoices and collaborate effectively with the Accounts Payable team to ensure invoices are processed accurately and in a timely manner, resolving any discrepancies as needed.
• -Where applicable, managing internal cost recharges, ensuring accurate allocation and reconciliation of expenses.
• -Process Faculty Invites as required, managing logistics and communication to ensure smooth facilitation of learning programs.
• -Ensure all system-related activities or updates are completed accurately, within defined time deadlines, and in strict adherence to procedural guidelines, maintaining data integrity and compliance.
• -Ensure compliance with appropriate Data Protection legislation at all times, safeguarding sensitive information and upholding ethical standards.
• -Contribute to wider projects and initiatives within the Practice Support Services team as required, demonstrating flexibility and a proactive approach to supporting overall team objectives.
• -Working within Service Level and Operational Level Agreements (SLAs and OLAs) to ensure consistent delivery of high-quality services.
• -Administration of other Learning Support Services processes as required, demonstrating versatility and a willingness to support various team functions.
• -Liaison with other Practice Support Services teams as appropriate, fostering collaboration and ensuring seamless coordination of services.

Education Qualification

• -Graduate degree from an accredited institution
• -0-1.5 years of work relevant experience in learning administration or a related field

Skills

• -Proficient in the use of Microsoft Office package applications, including Word, Excel, PowerPoint, and Outlook
• -Professional, friendly, and approachable manner, fostering positive interactions with colleagues and clients.
• -Excellent communication skills at all levels, even under pressure, demonstrating the ability to articulate ideas clearly and concisely.
• -Ability to work independently and use initiative, demonstrating a proactive and self-motivated approach to tasks.
• -Attention to detail and customer focus, ensuring accuracy and providing exceptional service to internal and external stakeholders.
• -Good understanding of client needs and priorities, demonstrating the ability to anticipate and address customer requirements effectively.
• -Enthusiastic and eager to learn new technologies, demonstrating a commitment to continuous professional development.
• -Committed to teamwork and a positive team spirit, fostering a collaborative and supportive work environment.
• -Good listener with a calm manner and effective questioning skills, demonstrating the ability to understand and address concerns effectively.
• -Excellent written communication skills and email etiquette, ensuring professional and courteous communication at all times.
• -Excellent customer service skills and a good telephone manner, providing a positive and helpful experience to all callers.
• -Supportive team player who is reliable and respectful, contributing to a cohesive and productive work environment.
• -Desire and drive to meet and exceed team targets, demonstrating a commitment to achieving collective goals.
• -Ability to project a professional image, maintaining a polished and credible demeanor.
• -Methodical, analytical, and clear approach to problem-solving, demonstrating the ability to identify and resolve issues effectively.
• -Ability to act with urgency, prioritizing tasks and responding promptly to time-sensitive requests.
• -Open, receptive, and adaptable to change, embracing new challenges and adapting to evolving business needs.
• -Demonstrates integrity and a "can-do" attitude, upholding ethical standards and demonstrating a proactive approach to tasks.
• -Prior experience in training and development domain (Preferred), providing a foundational understanding of learning principles and practices.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.