About the Company

Job Description

As a Customer Care Executive at Wipro, the primary responsibilities include effectively managing and resolving customer complaints by offering suitable solutions. The role also entails meeting and exceeding established sales targets and objectives set by the organization. A key component of this position is ensuring consistently high levels of customer satisfaction through the delivery of exceptional service. Successful candidates will be expected to collaborate effectively with team members to enhance overall performance and results, while also adhering strictly to all company policies and established procedures.

Responsibilities

• Effectively managing and resolving customer complaints by offering suitable solutions.
• Meeting and exceeding established sales targets and objectives set by the organization.
• Ensuring consistently high levels of customer satisfaction through the delivery of exceptional service.
• Collaborating effectively with team members to enhance overall performance and results.
• Adhering strictly to all company policies and established procedures.

Qualifications

• Applicants must possess a minimum educational qualification of a 12th pass certificate.
• Candidates should be between 18 and 30 years of age.
• Demonstrable strong verbal and written communication skills in English are essential, along with proficiency in at least one regional language from the following options: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.
• Candidates should possess the capacity to empathize with customers and efficiently address and resolve their inquiries.
• Prior experience in a customer service or sales-related role is considered a significant advantage.
• Preference will be given to candidates with proficiency in Microsoft Excel and possessing fundamental computer literacy.

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