Ebay is hiring for IH-GCX team Mate | Apply Now

At eBay, we’re more than just a leading global e-commerce company; we’re transforming how people buy and sell goods worldwide. Millions of buyers and sellers in more than 190 markets worldwide are empowered by our platform. We are dedicated to reinventing the future of e-commerce for enthusiasts while pushing the envelope and making our mark.

Everyone is encouraged to bring their individuality to work every day, authenticity is valued, daring ideas are welcomed, and our customers serve as our compass. Maintaining the future of our clients, our business, and our planet is something we’re all involved in.

Come work with a group of driven individuals who are dreamers, innovators, and connectors to build communities and generate economic opportunity for all.

By working closely with the appropriate key partners (such as the Business Unit and Trust team) to help sellers maintain their standards and healthy selling practices, Commercial Teammate (MSO Reactive) provides phone, chat, and email support to large merchants, high value/potential, and/or new sellers with their day-to-day operational issues.

keeping a good rapport with the account management team and delivering a prompt resolution. As the main point of contact for AMs, this teammate will proactively reach out to sellers via phone or email in order to assist in resolving their concerns.

Accountabilities

Respond to daily reactive issues via the chat and email channels for customers.
One method of outreach could be phone.
Perform allotted duties and responsibilities quickly and effectively.
Work together as a team to accomplish organisational objectives and participate in projects aimed at enhancing team output and workflow.
Have an attention to detail and meet or surpass the predetermined target for turnaround time and delivery quality.
Follow established procedures and SLAs; handle Outlook issues
Provide trustworthy guidance on matters pertaining to defect review and removal, eMBG case review and auctioning, technical concerns, product issues, and standards and policy-related matters that may impede the growth of sales to sellers and account managers.
Address any issues that eBay-specific barriers to expansion and sales have for merchants (such as defect reviews and removal, eMBG case review and action, technical issues, standards and policy related issues)
Help merchants adopt a proactive approach to avoidance (as opposed to resolution after the fact) and coach them so that issues and policies do not impede their business in the future. Using eBay tools and/or standard operating procedures
Engage in dialogue with advisors, policymakers, technical teams, and internal partners to facilitate a prompt resolution.
Build a rapport of trust between eBay and the client while upholding a high standard of precision and detail.
Notify the Account Manager and other relevant stakeholders of any timely findings.
Share insights with the team during daily huddles to address interesting or unusual problems or questions.
Show that you have empathy for the issues that customers have, and that you genuinely want to help them all the way to the end.
Use persuasion and bargaining skills occasionally to speak up for eBay and/or the customer
Compile and send management a summary of the client comments.
Engage in outreach activities (outbound phone calls and/or emails), such as, but not restricted to: – Reaching out to customers with information about products, policies, education, and rollouts – Reaching out to customers in order to support the sustainable business growth of top sellers and foster a positive top seller community. For example, provide customers with coaching regarding policies that could obstruct their account progress or restrict their ability to sell, assist in correcting listings that are violated, share best practices to prevent violations, etc.
Managing complex cases that have escalated