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Associate – Chat Support
About the Company
Tesco in Bengaluru is a multidisciplinary team dedicated to serving our customers, communities, and planet a little better every day across various markets. Our objective is to establish a sustainable competitive advantage for Tesco by standardizing processes, achieving cost savings, promoting agility through technological solutions, and empowering our colleagues to enhance their contributions to our customers. With cross-functional expertise, a broad network of teams, and robust governance, we reduce complexity, thereby providing high-quality services to our customers.
Established in 2004, Tesco in Bengaluru facilitates standardization and develops centralized capabilities and competencies, enhancing the experience for millions of customers worldwide and simplifying processes for over 330,000 colleagues.
Tesco Business Solutions: Founded in 2017, Tesco Business Solutions (TBS) has evolved from a traditional shared services entity in Bengaluru, India (established in 2004) into a global, purpose-driven, and solutions-focused organization. TBS is dedicated to driving scale at speed and delivering value to the Tesco Group through decision science. With a global team of over 4,400 highly skilled colleagues, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. TBS underpins all activities of the Tesco Group, bringing innovation, a solutions mindset, and agility to its operations and support functions, forging successful partnerships across the business. TBS focuses on delivering value and creating impactful outcomes that shape the future of the business, establishing a sustainable competitive advantage for the Tesco Group by becoming the preferred partner for talent, transformation, and value creation.
Job Description
About the Role: Associate – Chat Support
| Company Name | Tesco India |
|---|---|
| Role | Associate – Chat Support |
| Location | Bengaluru, Karnataka, India |
| Salary | |
| Job Type | Full-Time, Permanent |
Responsibilities
- Understanding and embodying our Core Purpose and the role you play in its fulfillment.
- Role modeling the Tesco values and demonstrating exemplary conduct in all actions and interactions.
- Understanding your contribution to the delivery of our key metrics and performance measures.
- Consistently delivering all relevant critical metrics to agreed quality and reliable service standards.
- Resolving issues and addressing queries from Tesco customers via WhatsApp.
- Efficiently raising tickets to minimize any potential impact on customers.
- Achieving personal objectives, actively preparing for, and participating fully in regular conversations with colleagues and your manager.
- Maintaining comprehensive knowledge of work processes and readily sharing that knowledge with others.
- Utilizing continuous improvement skills to identify and propose opportunities to enhance processes and practices within the business and embrace change.
- Continuously developing your skills to maximize your performance in your role.
- Ensuring the timely closure of all open tickets within agreed timeframes.
- Working in rostered shifts to provide comprehensive support for customer queries.
- Executing tasks and transactions within agreed metrics.
- Analyzing solution alternatives to effectively resolve problems.
Qualifications
- Customer service orientation.
- Excellent written communication skills in English.
- Conflict resolution abilities.
- Empathy and a strong customer focus.
- Typing speed and accuracy.
- Basic proficiency in Microsoft Office applications (e.g., Outlook email).
Skills
ATS Keywords
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Frequently Asked Questions
This role involves resolving customer queries via WhatsApp, raising tickets, meeting performance metrics, and identifying opportunities for process improvement. You’ll also need to maintain a good understanding of work processes and continuously develop your skills.
You’ll need excellent written communication skills in English, a strong customer service orientation, conflict resolution abilities, empathy, good typing speed and accuracy, and basic proficiency in Microsoft Office applications.
Working in rostered shifts means that you will be assigned different working hours based on a pre-determined schedule. This is to ensure comprehensive support for customer queries at all times.
While not explicitly stated, the emphasis on customer service orientation, empathy, and conflict resolution suggests that some experience, even if informal, would be beneficial. The role appears suitable for entry-level candidates with strong communication skills.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
