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Operations Representative
About the Company
Concentrix is currently seeking qualified candidates to fill the position of Operations Representative. This role offers an opportunity to contribute to a dynamic team and provide essential support to our customer base.
Job Description
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FAQs & Discussions
Details
| Company Name | Concentrix |
|---|---|
| Role | Operations Representative |
| Location | Hyderabad |
| Salary | Salary : Not Disclosed |
| Job Type | Full Time |
Responsibilities
- Guarantee that the level of service delivered to clients consistently aligns with pre-defined contractual Key Performance Indicators (KPIs).
- Elicit and clarify customer requirements, employing probing techniques to ensure comprehensive understanding. Leverage available decision-support tools and resources to deliver appropriate and effective resolutions to customer inquiries and issues.
- Actively listen to customer needs and concerns with focused attention. Demonstrate empathy and build rapport with customers, maximizing opportunities to foster positive relationships and enhance customer loyalty.
- Initiate customer interactions in a courteous, friendly, and professional manner, adhering to established company procedures and protocols.
- Maintain a foundational knowledge of client products and/or services to effectively address customer inquiries and provide accurate information.
- Prepare thorough and accurate documentation of all interactions and activities, including comprehensive account annotations as required by company policy.
- Actively participate in initiatives and programs designed to improve overall customer satisfaction and drive enhanced business performance metrics.
- Identify and present opportunities to offer additional products and/or services that may benefit the customer, contributing to revenue generation.
- Systematically track, document, and retrieve pertinent information using the designated call tracking database, ensuring data integrity and accessibility.
- Respond to customer inquiries effectively, providing relevant information by referencing published materials, secondary sources, or escalating to more senior staff members when necessary.
Qualifications
- Educational qualifications include a Graduate or Undergraduate degree in any discipline (specific requirements may vary depending on the specific job requirements).
- Possess a courteous demeanor with a strong orientation towards providing exceptional customer service experiences.
- Demonstrate proficient computer navigation skills and a solid understanding of PC operations.
- Exhibit effective communication skills, both in written and verbal formats, enabling clear and concise interaction with customers and colleagues.
- Exhibit dependable work habits with a keen attention to detail, ensuring accuracy and completeness in all tasks.
- Demonstrate proficiency in multitasking, including the capacity to adapt to rapidly changing priorities and a flexible approach to evolving work demands.
- Possess a tolerance for repetitive tasks within a fast-paced, high-volume work environment, maintaining focus and accuracy under pressure.
- Exhibit the ability to collaborate effectively as a team member, while also possessing the capacity to work independently and manage individual responsibilities.
- Demonstrate patience and composure in all customer interactions, maintaining a pleasant and professional tone and manner throughout.
- Possess the ability to work rotating shifts, as required by operational needs and scheduling demands.
- Based on the specific location and/or program, additional experience and skills may be necessary.
- Confirm customer understanding of the provided solution and offer supplementary customer education as required to ensure comprehensive knowledge and satisfaction.
- Demonstrate strong probing and problem-solving abilities to effectively identify and resolve customer issues.
- Possess the capacity to manage complex customer inquiries and independently resolve them, demonstrating autonomy and resourcefulness.
Skills
ATS Keywords
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Frequently Asked Questions
The minimum educational qualification is a Graduate or Undergraduate degree in any discipline. However, specific requirements may vary depending on the specific job requirements.
No prior experience is required for this role, making it a good entry-level opportunity.
The working days are 5 days a week. This role requires the ability to work rotating shifts, as needed based on operational demands and scheduling.
Important skills include excellent communication (both written and verbal), strong problem-solving abilities, proficiency in computer navigation, multitasking capabilities, and the ability to work effectively in a team environment. Patience and composure are also essential for customer interactions.
While the job description doesn’t explicitly mention training, it implies that employees receive training on client products/services and company procedures.
Other Information
*Important Note: If any employer requests payment of any kind of fee during the application process, please report this immediately. Unstop maintains a strict policy against charging applicants any fees and prohibits other companies from doing so through our platform.*
Additional Information
Experience
No prior experience required
Work Detail
Working Days: 5 Days
Tags
How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
