About the company and role

Freshprints is a leading company committed to Company’s mission or purpose. We are seeking a highly motivated Customer Service Associate to join our team in Work From Home / Remote. In this role, you will be responsible for described the primary responsibilities below please have a look. We are looking for individuals with a strong background in Relevant skills or experience mentioned bellow, excellent problem-solving abilities, and a passion for Industry/Fied. If you are a talented and dedicated professional who thrives in a fast-paced environment, we encourage you to apply.

Job Description

At Fresh Prints, we prioritize customer satisfaction above all else. This is a core principle that guides everything we do. As a Customer Experience Associate, you will be the primary point of contact for our customers, directly shaping their perception of Fresh Prints and ensuring a consistently positive experience. We are searching for a highly motivated, patient, and exceptionally communicative individual. Ideal candidates possess a genuine passion for assisting others, especially during times of frustration or stress. This role requires a proactive approach, maintaining awareness of all team activities. We seek someone who can build rapport with each customer, fostering a sense of friendship and ensuring every interaction leaves a lasting positive impression. Exceptional active listening skills and the ability to think critically and creatively to solve challenging customer issues are essential. You'll be adept at quickly understanding customer needs and providing efficient, effective solutions.

Responsibilities

• Engage in direct communication with clients, addressing their inquiries, resolving any issues that may arise, and meticulously maintaining accurate records of all interactions.
• Collaborate closely with internal teams to develop and implement comprehensive solutions that effectively address client concerns and needs. This includes coordinating with various departments to ensure a seamless and satisfactory resolution for each customer.

Education Qualification

• Demonstrated success in a customer service role, ideally encompassing 1 to 5 years of experience.
• A minimum of one year of hands-on experience utilizing help desk software, such as Freshdesk or Zendesk, is required. Proficiency in navigating and utilizing these systems to efficiently manage customer interactions is crucial.
• Proven experience handling customer service interactions via both phone and chat platforms is essential. The ability to adapt communication style to suit different channels is highly valued.

Skills

• Proven experience in providing exceptional customer service via both phone and chat-based communication channels.
• Possession of a neutral accent to ensure clear and effective communication with a diverse customer base.
• A consistently positive and upbeat attitude, capable of maintaining composure even under pressure.
• Excellent problem-solving skills, with the ability to quickly analyze situations and devise effective solutions.
• Demonstrated flexibility and willingness to work within the Eastern Standard Time (EST) zone.

How to Apply

1. Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
2. Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
3. Fill Out the Application: On the official website, fill out the application form with the provided information.
4. Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
5. Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.