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Technical Support Associate – Service Desk
About the Company
Job Description
The successful candidate will be responsible for handling customer inquiries and requests through various channels, including phone calls (via a phone queue system), customer emails, and chat support. Responsibilities will also include providing after-hours on-call support to troubleshoot technical issues. The associate will provide support for end-user devices and peripherals, which includes, but is not limited to, computer hardware, operating systems, communications equipment, software applications, data processing systems, and security protocols.
| Company Name | Tech Mahindra |
|---|---|
| Role | Technical Support Associate – Service Desk |
| Location | Hyderabad and Noida |
| Salary | |
| Job Type |
Responsibilities
- Handling customer inquiries and requests through various channels, including phone calls (via a phone queue system), customer emails, and chat support.
- Providing after-hours on-call support to troubleshoot technical issues.
- Providing support for end-user devices and peripherals, which includes, but is not limited to, computer hardware, operating systems, communications equipment, software applications, data processing systems, and security protocols.
Qualifications
- Higher Secondary Certificate (HSC) or any Bachelor’s degree
- Exceptional written and verbal communication skills in English
Skills
ATS Keywords
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Frequently Asked Questions
This position requires working in a 24/7 rotational shift environment, including night shifts.
This is a work-from-office position with a two-way cab facility provided for commuting.
Candidates should possess a Higher Secondary Certificate (HSC) or any Bachelor’s degree.
While not explicitly stated, the LinkedIn post suggests it’s suitable for freshers or those with limited experience. Apply through the provided link to confirm.
Other Information
This position involves working in a 24/7 rotational shift environment, including night shifts. Please only apply if you are comfortable with and available for night shift work. Immediate joiners are preferred. This is a work-from-office position with a two-way cab facility provided for commuting.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
