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Customer Service Representative
About the Company
Salesforce is the leading AI CRM company, enabling human agents to drive customer success. The company fosters a culture of ambition, action, trust, and innovation, emphasizing the importance of AI and core values in transforming the world of work. The Futureforce University Recruiting program focuses on attracting, developing, and retaining talent, offering interns and new graduates the opportunity to work on impactful projects and collaborate globally. Salesforce provides various development opportunities such as job shadowing, mentorship, and talent development courses.
Job Description
The Customer Service Representative role is a full-time position based in Hyderabad, India, and is part of the Customer Service and Billing team, reporting to the Billing Manager. This position demands a combination of strong customer service skills and proficiency in billing and invoicing processes. The ideal candidate will be detail-oriented, self-motivated, and capable of excelling in a fast-paced, high-volume work environment. The role involves direct customer interaction for billing and account inquiries, proactive assistance with financial queries, invoice verification against contracts, updating customer information, and supporting the broader customer service team with escalated issues.
| Company Name | Salesforce |
|---|---|
| Role | Customer Service Representative |
| Location | India – Hyderabad |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
- Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
- Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
- Update customer billing and contact information promptly in sales and financial systems.
- Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
- Perform other customer support and billing-related duties as assigned.
Qualifications
- Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
- 1–3 years of experience in billing, invoicing, or accounts receivable.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook).
- Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently while contributing to a team in a fast-paced, high-volume environment.
Skills
ATS Keywords
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Frequently Asked Questions
This role is designated as Office – Flexible, meaning there is an expectation for in-office presence with flexibility.
To ensure the best candidate experience, it is recommended to apply for a maximum of 3 roles within a 12-month period to avoid duplicating efforts.
The role requires 1-3 years of experience in billing, invoicing, or accounts receivable, in addition to general customer service experience.
The application end date is February 13, 2026.
Yes, Salesforce provides an Accommodations Request Form for individuals who require assistance due to a disability when applying for open positions.
Other Information
Salesforce is an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other legally protected characteristics. This policy applies to all aspects of employment, including recruiting, hiring, compensation, promotion, and termination. The company encourages applicants to consider applying for a maximum of 3 roles within 12 months to optimize their application process.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
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