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Customer Care Executive
About the Company
Jindal Intellicom, established in 1999, is a part of the $30 billion OP Jindal Group. The company is a global business outsourcing provider committed to delivering exceptional customer experience (CX) solutions to businesses around the world. They leverage automation, a data-driven approach, and human potential to provide superior CX. JindalX has served over 100 clients, including Fortune 500 companies, across more than 8 industries such as healthcare, financial services & insurance, real money gaming, edtech, and e-commerce, in over 15 locations globally.
Currently, JindalX operates in seven locations across India and the US, offering customer experience solutions in multiple languages. Their mission is to be the preferred outsourcing partner for exceptional CX.
Job Description
The primary responsibilities of the Customer Care Executive include receiving inbound customer calls and providing effective solutions to their queries. The role requires taking ownership of customer issues and prioritizing their resolution. A strong focus on customer centricity is essential, with a need to identify and evaluate customer needs to ensure satisfaction. Candidates must possess analytical and logical thinking skills to effectively address and resolve customer queries and issues.
| Company Name | Jindal Intellicom |
|---|---|
| Role | Customer Care Executive |
| Location | Delhi/NCR |
| Salary | ₹50,000 to ₹2.5 Lacs |
| Job Type | Full Time, Permanent |
Responsibilities
- Address and resolve customer inquiries via telephone communication.
- Assume ownership of customer issues and ensure their timely and effective resolution.
- Prioritize customer satisfaction through a customer-centric approach.
- Evaluate and understand customer needs to ensure satisfaction.
- Apply analytical and logical reasoning to resolve customer queries and challenges.
Qualifications
Skills
ATS Keywords
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Frequently Asked Questions
You will work 5 days a week with rotational days off and must be available for 24/7 rotational shifts. Shift durations will be either 9 hours or 7.5 hours of production time.
Exceptional written and verbal English communication, strong interpersonal abilities, analytical and logical thinking, and a customer-centric approach are essential. Experience in BPO/Call Center environments is a plus.
The responsibilities include receiving inbound customer calls, providing effective solutions to customer queries, taking ownership of customer issues, prioritizing their resolution, and ensuring customer satisfaction.
Jindal Intellicom is a global business outsourcing provider committed to delivering exceptional customer experience (CX) solutions. They are part of the $30 billion OP Jindal Group and have served over 100 clients across multiple industries.
Other Information
The work schedule consists of 5 days per week with rotational days off.
Candidates must be available for 24/7 rotational shifts.
Shift durations will be either 9 hours or 7.5 hours of production time.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.