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Virtual Customer Support Associate
About the Company
Amazon’s mission is to be the world’s most customer-centric company. Its award-winning Customer Service team plays a vital role in achieving this, focusing on problem-solving and delivering exceptional customer experiences rather than relying on scripts. The company values diversity and is committed to protecting candidate privacy and data security.
Job Description
Amazon Customer Service is seeking Virtual Customer Support Associates to work from home in Telangana, India. This seasonal role involves being the primary point of contact for customers, resolving issues, preventing problems, and delighting customers through phone, chat, and/or email interactions. Associates will handle a range of inquiries including order and product questions, payment matters, and website guidance. The role requires utilizing various tools to find solutions and communicate effectively. Successful candidates will receive comprehensive training and a complete equipment package. The company offers benefits such as medical insurance, a pension plan, internet allowance, and retail discounts through the Amazon Extras program.
| Company Name | Amazon Customer Service |
|---|---|
| Role | Virtual Customer Support Associate |
| Location | Telangana, India (Work from Home) |
| Salary | |
| Job Type | Seasonal |
Responsibilities
- Prevent issues, solve queries, and delight customers.
- Serve as the first point of contact for customer inquiries via phone, chat, and/or email.
- Address customer questions related to orders, products, payments, and website navigation.
- Utilize a variety of tools to research solutions and communicate effectively with customers.
Qualifications
- Minimum age of 18 years old.
- Right to work in India.
- Strong communication skills in English (both written and oral fluency).
- Experience working with a computer.
- Availability to work varying shifts from Monday to Sunday within operating hours of 6 am and 11 pm.
- Willingness and ability to work in rotating shifts (early, late, overnight, weekend, and overtime as required).
- Access to a quiet, distraction-free workspace with a desk and chair.
- Minimum broadband connection of 100MB download speed and 20MB upload speed via a hard-wire ethernet connection (no Wi-Fi).
- Consent to video and audio recording during interview stages and employment for proctoring and identity validation.
- Consent to screenshots of face and government-issued ID (excluding Aadhaar card) for internal records and identity verification.
- Ability to learn quickly and embrace change.
- Comfortable multitasking in a high-energy environment.
Skills
ATS Keywords
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Frequently Asked Questions
No, you do not need past experience in customer service. Amazon provides training for the role.
You will need a minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wire ethernet connection. Wi-Fi is not permitted.
This role requires working variable hours, including overnight/day/late shifts and potentially national holidays. Schedules are based on customer demand within operating hours of 6 am to 11 pm, Sunday to Monday. You will learn more about your exact schedule closer to your start date.
The full application process, including assessments, is estimated to take 3 hours. You can save your application and return to it later.
Amazon will provide you with a complete equipment package when you join.
Other Information
The application process includes assessments to evaluate suitability. It is recommended to use a laptop/desktop for the best experience. Amazon is an equal opportunity employer and values diversity. Candidates must consent to video/audio recording and identity verification procedures.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
