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Customer Service Representative
About the Company
NoBroker.com is recognized as the world’s largest peer-to-peer online marketplace for real estate transactions. The company achieved Unicorn status in 2021, becoming the 37th Indian startup to reach this milestone. As a pioneering prop-tech real estate startup, NoBroker has successfully secured $5 million in funding.
Job Description
This role involves acting as a dedicated relationship manager for NoBroker’s premium customers. The primary focus is on building strong, trusting relationships through proactive and engaging communication. Responsibilities include understanding customer needs, assisting them in finding suitable tenants or houses, managing both outbound and inbound customer calls and leads, utilizing internal systems for optimal service delivery, and negotiating on behalf of clients. The role also requires keeping customers informed about their account status, adhering to established communication protocols, and consistently striving to exceed customer service expectations. Comprehensive training will be provided to ensure employees are well-equipped to handle all aspects of the customer service process.
| Company Name | NoBroker |
|---|---|
| Role | Customer Service Representative |
| Location | |
| Salary | |
| Job Type | Full-time |
Responsibilities
- Act as a relationship manager for NoBroker’s paid customers.
- Develop and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and accurately assess customer needs and requirements.
- Assist customers in finding suitable tenants or houses that meet their specific criteria.
- Handle both outbound calls to leads and inbound calls from customers.
- Utilize internal tools and established methods to deliver the highest quality service to customers.
- Negotiate with leads on behalf of the customer to achieve desired outcomes.
- Provide regular updates to customers regarding the progress of their accounts.
- Adhere to all communication procedures, guidelines, and company policies.
- Go above and beyond to provide an exceptional customer service experience.
Qualifications
- Eligibility for freshers and experienced professionals with 0-3 years of experience.
- Education: Any 10th, 12th, Diploma, Graduate, or Postgraduate.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Good numerical and analytical abilities.
- Effective decision-making skills.
- Proficiency in MS-Office Suite (Excel, Word).
- Flexibility to work day shifts (9-hour login between 8 AM and 10 PM).
- Willingness to work 6 days a week with a weekday off.
- Must possess a laptop with a webcam, a high-speed internet connection, and a power backup.
Skills
ATS Keywords
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Frequently Asked Questions
Candidates are required to be proficient in English, Hindi, and either Kannada, Telegu, or Tamil.
The role involves working 6 days a week with a 9-hour login window between 8 AM and 10 PM. The week off will be on a weekday.
A laptop with a webcam, a stable high-speed internet connection, and a power backup are mandatory.
Yes, comprehensive training will be provided for the initial few days to familiarize new employees with the end-to-end processes.
The role is open to both freshers and experienced professionals with 0 to 3 years of experience.
Other Information
The company is seeking individuals who can commit to a flexible day shift and a 6-day work week with weekday off. A reliable laptop with a webcam, good internet speed, and power backup are essential requirements for this role.
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How to Apply
- Review Job Details: Read through all the job details on this page to understand the requirements and responsibilities.
- Click the Apply Link: Scroll down and click the “Apply Link” button to be redirected to the official website.
- Fill Out the Application: On the official website, fill out the application form with the provided information.
- Double-Check Your Information: Before submitting your application, review all the details you’ve provided to ensure accuracy and completeness.
- Submit Your Application: Once you’re satisfied with your application, submit it through the official website as instructed.
